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Need a PTR record

We would like to have a pointer record added.  Thank you.

Question

 • Domain Names/Static IP

4.7K

16

0

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I'm on paperless billing, but I still get a bill in the mail

The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).

Question

 • Customer Service

125

2

0

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Delete/Reset Users

How do I either delete or reset user accounts? I'm trying to remove old employess

Question

 • Business VoiceEdge ®

4K

6

0

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Caller ID Control

Is there a way for me to control how Caler ID on Outgoing calls shows up?

Question

 • Business VoiceEdge ®

2.3K

2

0

Accepted Solution

Unable to access website

We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP.  Please advise.

Question

 • Connectivity

1.6K

3

0

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SOLVED!!! Comcast Business refusing to fix my Starter speed increase

I got Comcast Business people's attention and the problem is solved! THANKS Comcast Business for responding to my persistence! The answer is, the 35Mb speed tier for the Business Starter Internet tier hasn't been released in the midwest, which includes Indianapolis, Indiana. THE CAUSE of this w

Question

 • Equipment

141

2

0

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New Customer with WIFI PRO issues

I am still waiting on someone to address our issues with WIFI Pro. When i use the portal address to set it up it tells me we don't have a subscription. A ticket has been started a couple days ago and still no word yet. I am a new customer and would appreciate HELP.

Question

 • Business WiFi

3K

2

0

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Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

Question

 • Business Voice

8.1K

14

0

Accepted Solution

Closed

Hold Music

Where can I find replacment music for on hold music and how do I change it.   I have tried to change the music to something I have loaded on my computer but it gives me an error message of .wav file using 8kHz, mono, 8bit, mu-law settings with a maximum size of 5MB.

Question

 • Business VoiceEdge ®

6.2K

5

0

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Create New Comcast Business Email Address

I need to create a new comcast email address with the use of @comcast.net.  The business cards have already been printed. I cannot figure it out....:( Can someone please assist?   🙂

Question

 • Connectivity

11.6K

9

0

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Closed

Complaint

Is there somewhere that I can file a complaint?

Question

 • Customer Service

2.8K

5

0

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So many outages I can barely work

I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every outage I've had since shortly after the outages began. I've had three different techs come and clear the house of any possible issues and have replaced

Question

 • Connectivity

126

3

0

Accepted Solution

Admin Tool Login Password Reset

The 'highspeed' password does not work when trying to log into the admin tool login. I need a reset please.

Question

 • Equipment

7K

3

0

Accepted Solution

Closed

Streaming channels do not work

I pay for extended sports channel programming in order to provide as many NCAA and especially SEC sports programs as possible for my restaurant clientele. The first problem I had was during the college baseball season when we were supposed to get games on SEC+ streaming services, but the channels n

Question

 • TV

156

2

0

Accepted Solution

Phone calls

Hello, To of my managers cannot dail out. how can I solve this 

Question

 • Business VoiceEdge ®

65

1

0

Accepted Solution

Closed

business closed but comcast refusing to close account

Hello! Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to

Question

 • Customer Service

2.2K

3

0

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Wifi externder for CGA4131COM

The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?

Question

 • Equipment

197

1

0

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physical dimension of Comcast Business Router CGA4131COM?????

Can anybody provide me with the physical dimensions of the Comcast Business Router CGA4131COM, which they're provisioning accounts with? The manual does not have that information in it, nor did my sales rep have it. :-( I'm trying to figure out whether it will fit where

Question

 • Equipment

179

1

0

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How do I cancel an appointment?

I had a scheduled a technician for visit to troubleshoot my internet connection. I need to cancel the appointment because I fixed the issue by resetting to factory default settings. I am able reschedule the appointment but unable to cancel it online, since it is over the weekend. Thanks.

Question

 • Connectivity

132

1

0

Accepted Solution

Official Solution

Closed

comcast business gateway (Http;//10.1.10.1) username & password

i need comcast business gateway (Http;//10.1.10.1) username & password.my modem model is smcd3g-ccr.i tried cusadmin/highspeed.massage from webpage " The login attempt failed."please, tell me how to get a my gateway username & password....thank you!!

Question

 • Equipment

124.3K

8