I recently bought a business on September 1st. I already had called and set up a new contract. I get a call from retention department and previous owner advising me to do a transfer of ownership. I was hesitant because his bill was few hundred dollars more than what I was quoted. I go along with the

I have the Comcast Business App on my Samsung Android phone. It worked great, then all of a sudden it stopped working.  I opened the app and it required sign in.  I signed in, the app opened and I received the error message:   An Error Occurred, Please Try Login Again.  I c

I found out that the Comcast static IP assigned to our company is different from what is found in Whatismyip. is it a normal situation?

I have Comcast business, with my server connected to the modem via an Ethernet cable. I have several other devices on the wireless radios (both the 2.4 and 5Ghz) that I need to be able to communicate with. I am unable to do so and I assume it's because AP Isolation is enabled. Looking through the f

Our US subsidiary has some printers that cannot send out emails. Our US colleague(not IT expert) called Comcast support to talk about this but support only said they don't block any ports. But I found the link below about blocked ports on the Comcast network. I tried to contact support but they can

I had a case open, my clients website was a little out of date, and Comcast SecurityEdge was blocking it. We updated everything, and even moved to a different hosting company, but no one from Comcast will call back to have the DNS team rescan the website and unblock it.  Just spend an hour on

After signing in to VoiceEdge on desktop it displays the message "Returning you to VoiceEdge" and spins endlessly. A previous thread said to message "Xfinity Support" but that's no longer a contact to send a message to it appears.

We are having trouble with the busy greeting & no answer greeting kicking in. Any help would be appreciated.

I give up. I searched the forum and found that the Technicolor modem sends out an SSID of XHS-XXXXXXXX where the XXXX is the last four bytes of the cable MAC address.  The forum note says that Comcast can turn it off - so I contacted support. What a waste of time.  The support person ins

Our outlook stops sending and receiving emails due to errors. Upon pathping to our server location, it seems like comcast hayward is blocking the flow of connection to our server location. I am really frustrated as it has been disrupting our business operations for the last few weeks with inconsiste

Hello, What is the best way to get the contracts from each of my accounts? Couldn't find a document depot or anything of that nature.

Hi I intend all the ways to make a payment online I need informafation to mede a wire transfer o solution to pay my bill

The password was reset at some point, and someone who'll remain nameless (me) neglected to write the randomly generated password down in their Keeper password vault... So now there's no access to the modem. There used to be a way via the Business portal, but that apparently went the way of the dodo.

The default cusadmin/highspeed credentials do not work. I need to have access to implement a firewall in the network.

This is the 2nd time this last 10 days it's gone down. Both times, and another time this year, the outage isn't reflected in the dashboard, and in fact rarely is until we are well into the outage. I need some type of credit because the amount of downtime this year during business hours is unaccaptab

Multiple cable lines have been left in yards and road between 6 months and a year. No resolution has been given and cables have not been buried. Please advise. The lines are obviously not our account as we are a business but the residents of the community have looked to us for help. Landscape compan

I just got a new phone from our comcast rep and when I turn it on there is a message that says invalid provisioning details and then time and date out of sync as well as a line through the device name. How can I fix this

I spoke to a Comcast Business rep. (David [Edited: "Personal Information"]) I have asked for Comcast Business to provide this package, but the Comcast Business rep. assigned to our company will not provide this package. He doesn't say that this package isn't available at our address, he just says th

I'm sure this is a common experience, but maybe its just me. We opened an office in November of 2022 for a one year term for a our new business.  That terms is coming to an end, along with the business itself unfortunately.  We are attempting to close our account, which went smooth as sil

Check <Edited: Personal Information> dated 01/08/23 for $372.65 cleared the bank on 01/23/23 and should have been applied to <Edited: Personal Information> but was not. I have spent over 10 hours on the phone with Comcast support trying to resolve this issue to no avail. Four tickets hav