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Comcast Jorge

Good afternoon, I was asked to provide my company information to a contact named Comcast_Jorge to address an issue with overpayment. However, I cannot locate this name on the support web site.  Please provide me with the name of the person who I'm supposed to contact, and I will do promptly

Question

 • Customer Service

9

0

0

Overpayment and requesting refund

Hello, I've been looking for some form of recompense from an almost 3-year billing error. We were contacted by Sales in 2019 for an offer to upgrade our Internet bandwidth in one of our offices.  We went with the offer and the upgrade was ordered.  However, after the upgrade we continued

Question

 • Customer Service

35

2

0

Additional box

I'm trying to get an additional box for my pizzeria, when I called in I was told that I would have to schedule an appointment for a technician to come out and install it. I don't need a technician to insert a HDMI cable to the new box, I'm sure I can get by fine for the 5 second install. I asked

Question

 • TV

13

1

0

Taking over existing account with the new one

I recently took over the business and they had comcast business account.I was trying to open up my account with comcast but i was told that I can not keep the phone number that the previous account has (the previous account is still active).I was told by the comcast customer care that I can open up

Question

 • Customer Service

10

1

0

VPN, Static IP, and ConnectionPro

I have a Ubiquiti USG-4-Pro firewall that I am unable to establish a VPN connection to after moving to a static IP. I am not certain if my Comcast Modem is configured in the proper way and need some assistance to verify the proper configuration is in place. The Comcast modem is inline with a Connect

Question

 • Domain Names/Static IP

22

4

0

Comment from Early Termination Fee converted to Post

I have had nothing but problems and delays in getting my service up and running and after I was promised certain services it has taken Comcast three months to fail to provide the promised services. Due to Hurricane, it has been two months to send a tech out that did nothing and I'm being charged for

Question

 • Customer Service

17

1

0

User answers call and it auto-dials to another extension

I have a user who is part of a Hunt Group. When one of the Hunt Groups is ringing, and they answer their phone, it re-dials back to the original Hunt Group number. I currently have no Forward settings on the user's extension and nothing has been changed on the Hunt Groups. Any help on this would be

Question

 • Business VoiceEdge ®

8

1

0

Unlink Disconnected Account

How do you unlink a closed account?I have been able to unlink live accounts, but I am unable to unlink a closed account. It will not take me to the account details since the account is disconnected. Thank you.

Question

 • Customer Service

6

1

0

"Dial Extension" Prompt

External/outside callers do not currently get an opportunity (i.e. hear a prompt) to dial an extension. Assuming this is possible, how would I go about enabling such a feature?

Question

 • Business VoiceEdge ®

14

1

0

Eran

Can't leave message after voicemail greeting. It drops call immediately after greeting is finished

Question

 • Business VoiceEdge ®

10

2

0

Installation process fees was not waved

Do to I had already had wifi in the office..the installation was supposed to be free...And the Technician had to come to bring it because it was a business Installation....

Question

 • Equipment

17

1

0

how to get the streaming app for comcast business TV?

I went to my comcast business account > logged in > went to dashboard > TV support link > opened Download Xfinity Stream App link That opens a new page here - For You - Xfinity Stream I hit sign in and it asks me for my user ID - I filled in the ID and I get an error that says inf

Question

 • TV

19

2

0

PTR record for static IP

I need a ptr dns record for one of our static ip’s

Question

 • Domain Names/Static IP

12

2

0

Accepted Solution

*Proper* Static IP Config

I am asking this here since Comcast Reps will not advise on device configuration for Static IPs., so I am hoping someone can shed some light on this. I have a BWG modem (being replaced soon) and a block of 5 Static IPs, x.x.x.25 – x.x.x.29, with a "gateway IP" of x.x.x.30. Now, if I manually c

Question

 • Domain Names/Static IP

31

1

0

CGA4332COM not sending Router Advertisements

I'm having problems getting IPv6 working on my Technicolor CGA4332COM router which is in static passthrough mode. I have 5 static IPv4 addresses and a static IPv6 and my router is set up with Bridge Mode disabled. The CGA4332COM router should be sending Router Advertisement packets out to co

Question

 • IPV6

25

2

0

business mobile

Our company recently switched over to Comcast Internet. We were told in order to get the mobile plan we had to have business internet. No issue there, our internet was literally installed the next day. However, we've been dealing with sale representative Nadia H. out of New Hampshire. To say she ha

Question

 • Customer Service

16

1

0

Need Security Edge completely disabled ASAP

I called Comcast Business and put in a request about 24 hours to have Security Edge completely disabled, including Malware and Phishing, as one of our web sites -- which is used for managing mobile devices -- has been marked as Phishing by Edge. Not to mention, we have our own firewalls and use Webr

Question

 • Equipment

15

2

0

Accepted Solution

Trouble with address when switching from Business to Residential

I’ve run into a blocker switching from Business to Residential. After calling business support, all I need to do is activate residential service through Xfinity, then sign the voluntary disconnect form they sent me to turn off business service. My address is blocked for use on Xfinity. It says “thi

Question

 • Customer Service

22

2

0

Poor upload speeds

I have 300 plus near York, PA. I frequently use a vpn to the office firewall.  I've noticed the past few weeks that performance has not been good.  It's not symmetric, I get that it will not be ideal for mobile client VPNs.  But today I decided to do a speedtest from the office and a

Question

 • Connectivity

12

1

0

WHY IS BUSINESS INTERNET DOWN 48HRS AND COUNTING?

WHY IS BUSINESS INTERNET DOWN 48HRS AND COUNTING?

Question

 • Connectivity

30

1

0