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Why won't Comcast Business won't let me cancel my account after failing to provide the services I'm paying for?

I've been trying to cancel my service for almost 3 weeks now - phone number is either never answered, or I'm told I'll get a call back that never comes, or I actually get an email from a rep who promises to help and then is never heard from again (and never replies to my emails). And the live chat i

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Business voice edge

About 6 weeks ago my business voice edge was to be transferred from one building to another. This did not happen. I had an install and the tech gave me a new phone number and I’m like no we do not need a new phone number. Well here the sales person did not include business voice edge into the order

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tutorial videos for account management

I have been tasked with taking over the management of our account. I need to learn how to change greetings, set up be anywhere, hunt groups etc... The instructions I find on the website do not match what I see when I follow the instructions.  I cannot find any training videos on the website or

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Need PTR records

Hi there, I have a /28 with Comcast Business. I would prefer to be able to manage PTR records myself - is that possible and if so, can someone set me up? If not, I can provide what I need for to someone from Comcast who can set them up for me instead. Please help and thank you.

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Chan_SIP to PJ_SIP

We have had Comcast SIP service for some years now with no real problems. The next upgrade of our asterisk (freepbx) will not work with Chan_SIP and will require PJ_SIP. My question is: Do we need to change any settings on our trunk configuration to support this or will the trunks work as they are

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Tax Exemption

Hi there. I represent a church and would like to apply for tax exemption. I had sent the appropriate document to the clerk who helped me set up the account, but the most recent bill does not seem to reflect tax exemption. Could you help me with this? Thank you.

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admin tool cant login - 5 minute lockout will not reset

i get the message when trying to login to the comcast business router "You have 10 failed login attempts and your account will be locked for 5 minutes" Its been weeks and still get this message after rebooting several times. Called support 3 times and the issue has not been able to be fixed. This i

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Worse customer service than AT&T

So far my experience with Comcast has been abysmal. I initially scheduled for install on 26 June, 2024 with an installation appointment date of 3 July, 2024. 1.  Scheduled installation was cancelled by someone without notifying me, or explaining why. 2. I had to call Comcast when nobod

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[Edited] email turned off

you have my email turned off I cannot send or reserve email!! I paid the bill again please turn my email back on please!!!!!!! your customer support is the werst that I have ever had to deal with. please turn my email back on.

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No Business service

We were promised 7am then 9am today, still nothing 28 employees not working because of this delay...what Business insurance does not cover business interruption because the damage is not on business property. Now no info updates and lines still on the ground.  The sad thing is no other interne

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Customer Service Rep - [Edited: "Personal Information"] very RUDE

Been a long time customer for both business and personal Comcast internet service. I called today to find out if there's a way to reduce our business internet bill that went all the way from $200 plus to $400+ monthly. Customer Service [Edited: "Personal Information"]did not help at all but instead

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Poor connectivity through my static ip.

Hello, I'm having issues with my static ip address. If I plug in my laptop with my static ip address to the comcast modem, port 1, I can ping out to internet ip addresses, but I cannot get to any web sites with http protocol.  When doing a packet capture, I am seeing some device constantly arp

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Comcast Business Wifi Range extender

I am looking for information on how to obtain a wifi range extender. Searches on this topic came up with questions from 2 or more years ago so I am asking again. I have Comcast Business Internet with Business Wifi Standard and would like information on the options for a range extender.

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Trying to set up Mesh or Access Point

Hello. I have been trying to set up a Deco mesh system with our business modem/router. I was unsuccessful at first. I then tried putting the modem into bridge mode, but I was still unsuccessful. It is my understanding as well that in bridge mode only one device can be connected, which is not good fo

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PTR record

I need a PTR record setup. Who should I contact for that?

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Reverse DNS

Hi. I need a reverse DNS entry made for an IP address.  Who do I contact at Comcast for this?

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Pinned

Olympic & Paralympic Games Paris 2024

The fastest connection to Paris   Remaining Trials Information: U.S. Olympic Trials – Swimming (June 15- 23)U.S. Olympic Trials – Diving (June 16-23)U.S. Olympic Trials – Track & Field (June 21-30)U.S. Paralympic Trials – Swimming (June 27-29)U.S. Olympic Trials &

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Sorry! Something went wrong.

This error is received when trying to login to our comcast business account Sorry! Something went wrong. We’re sorry, something went wrong. Please retry.

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Billing Issue of Account [Edited: "Personal Information"]

Hi Comcast, We used to download the bill on the website at the beginning of each month. It seems there is something wrong with the website. Please help send the newest bill to us. Thank you!

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Need rdns for IPv6 block. Static changed with recent modem install

I had an rDNS delegation for the first /64 in my old ipv6 block of statics. That /56 block changed with a modem upgrade to support newer service. that rDNS delegation is still active.  I know longer control that /64, so that delegation should be removed. I'd like to get the same rDNS for the

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