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Called ID Showing Former Employee

I need help changing the external caller ID for one of our lines. It still shows a former employee. How can I change this?

Question

 • Business VoiceEdge ®

10

2

0

VoiceEdge app not working after update

As the title states, since the update last week I have nothing but problems. Calls ring once and end. Customer is not hanging up and no one else is an

Question

 • Business VoiceEdge ®

37

1

missed calls - call history

What causes "missed calls" to be classified in the call history? Calls should be handled by my phone system and i can't think of a reason why they wo

Question

 • Business Voice

24

2

0

Voicemail not playing when shop is closed

Hello, I own a pizza restaurant and often rely on voicemail messaging to inform customers when they call before or after hours. Or when we are closed

Question

 • Business Voice

12

2

0

calls forwarded to phone can't leave voicemail

All calls forwarded to my phone can not leave a voicemail - itpicks up and then goes blank not allowing them to leave a message.

Question

 • Business VoiceEdge ®

22

1

0

Office moving due to renovation, how to connect Business VoiceEdge phones?

Hello, Our office will soon perform renovation for about 1-2 months. By law, to do the flooring construction, we have to empty our office. We will

Question

 • Business VoiceEdge ®

13

3

0

VoiceEdge - Last Update from July 22nd, 2021 - interruption of service

We updated the VoiceEdge App today AM : since then we experience - all 22 phone units - the following: After you answer a phone call the call continue

Question

 • Business VoiceEdge ®

51

7

0

Why is comcast holding phone numbers hostage so we can't port them out to a new carrier?

On June 25th of 2021 I started a simple port request to take all 13 phone numbers to another carrier. Well, Comcast only released 1 number and then is

Question

 • Business VoiceEdge ®

16

0

0

Turn off caller verification?

Is there a way I can turn off the [V] appearing before caller names? It's annoying, and it takes up three digits of the limited space there is for the

Question

 • Business Voice

37

6

0

Call Forward redirects to Call History

Hi, while trying to get to our Call Forwarding menu we are constantly redirected to Call History. As I need to place the phones on Call Forwarding in

Question

 • Business Voice

20

3

0

Our company's outgoing calls Caller ID just appeared backward. How can this be corrected? We were informed it is a Comcast provider issue.

Our Caller ID for our outgoing calls just appeared backwards. How can our company name for the Caller ID for our outgoing calls be corrected? This is

Question

 • Business Voice

15

1

0

Be Anywhere Strange Behavior

I have a user who has been using Be Anywhere to get calls on her cell phone. This morning, she reported that she cannot answer her desk phone, that it

Question

 • Business VoiceEdge ®

23

2

0

Import Contacts to Softphone Desktop App

Please add a way to import Contacts into the Softphone Desktop App.

Question

 • Business VoiceEdge ®

15

0

0

I lowered my number of lines for my company and my invoice was correct for 2 months then went back up.

Over the last few months I have called and talked to many people and have yet to get any help. Now when I call they say my account number doesn't exi

Question

 • Business VoiceEdge ®

8

2

0

Business Name Caller ID incorrect despite numerous calls

Hi, our caller ID has been showing up on client's phones (mobile and landline) incorrectly as another name rather than our correct company name. Nume

Question

 • Business Voice

18

1

0

Assistance with VoiceEdge Computer Program

Hello, The VoiceEdge app suddenly stopped working properly, it does not ring anymore. I have the correct option selected, I have been selecting it

Question

 • Business VoiceEdge ®

10

1

0

FatDaddy

I am getting Comcast VOIP service and for purposes of planning I would like to know specifically which equipment would be installed into my business b

Question

 • Business Voice

17

3

0

Caller ID for Outgoing Calls

My customers don't see our business name when we call them. Found nothing here to help.

Question

 • Business Voice

12

1

0

Accepted Solution

VoiceEdge app will not ring and people can't hear me

When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear

Question

 • Business VoiceEdge ®

27

1

0

Please bring back the old phone APP

We have soooo many issues with the voice edge app! When we were supposed to switch we hated it then and were able to get the old one back until they d

Question

 • Business VoiceEdge ®

27

2

0