We are in the early stages of using the BVE auto attendant. There is an initial "auto-attendant" greeting which is to automatically for to a destination without the caller having to press a button. However, there is a message that plays which states, please wait while your call is being forwarded t

I am resetting a workstation and the phone has V/M messages blinking but I do not have the PIN. When I go into the admin page I don't see an option to reset it and when I log in as the the email assigned to that phone there is no V/M options. How do I reset the PIN so I can clear the phone?

I'm trying to add users to our established Hunt group, but I keep getting an error message. Any suggestions? Thanks!

I'm trying to port my landline to a cellphone (not comcast). I was told it would take two months. Sprint/tmobil spoke to comcast and got it down to one month. Both carriers say it cannot be done quicker than that. Of course everything I read says differently, including the FCC: How long does the p

Can I Transfer a call fwd to my Cell to  Comcast Voice Edge App on Computer?  Currently it just moves it over to my business phone but im not in the office. 

As a homeowners association with gated neighborhoods, we have bundled internet+voice service at 11 locations, 10 of which are at neighborhood gates. Recently we changed our management companies and are trying to transition the accounts over. I was able to get verified and set as the new primary mana

We have the app loaded to our laptops and use it frequently when travelling and/or working from home. However, on 'in office' days when a desktop phone is available we'd like to disable the app on the laptop and only receive the inbound call via the desktop phone or vice-versa.  The app clearl

We have some legacy equipment that still requires an old-fashioned 9600 baud modem at our end. We're trying to eliminate the one AT&T POTS line we have for that purpose. I know it is possible to use a fax machine with a residential VOIP line but the Comcast Business support agent I spoke with to

Hello, We are attempting to access our CDR through the Trunk Details Records portal. We received an error that our account number must be no less than 11 digits long and not exceed 16 digits, but our Business VoiceEdge account # is only 9 digits.  Additionally, it is stated in the CDR access

Does anyone else have to reboot their phones often? We never use to have this issue with TDS, but since we switched to Comcast our phones will become "unavailable" frequently and we have to reboot. We literally never had to do this before Comcast. Any insight into this?

Hello, is anyone aware of training for Business Voice? Particularly automated auto attendants? The short video just isn't detailed enough.Thank you

Can someone share how to log into our account remotely and change our auto attendant to our inclement weather message in the event that we are unexpectedly closed that day?

If I'm out of the office and I want someone listening to my no-answer greeting to be able to either route to another person in the office or go back to the main menu - is there a way to do that other than telling them to hang up and dial in again? I've tested all the numbers and */# and nothing seem

One of our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Please help.

Hello, My VoiceEdge desktop app will not ring with an incoming call but when the call is terminated then the app will popup and the missed call is logged.  I found if I via Task Manager end all VoiceEdge tasks and reopen app that calls will ring and I can answer the call(s).  Do you some best practi

We paid Comcast $6000.00 to run Comcast  lines to out new location.  We've paid over $500.00 per month for the past 3+ years at the new location and our previous location.  We moved our offices last November to the  new location and requested to have our three business phone lines moved from the old

We have set up an extension to take calls for vaccination signups for our clients. Currently the VM inbox is filling up very quickly. How can we increase the size of the VM inbox?

Do the conference id and moderator pin numbers remain the same for the life of the user account or do they change after a period of time?

When someone in the office puts on their DND no one can tell, it does not light up. Is there any way to fix this?

I'm using the Comcast Business app to answer my business phone.  I came across a problem:  I can't place a call on "Hold".  I came across this problem when speaking to a Comcast customer support specialist who wanted to call me to verify I was the person on the account.  I also could not figure out