I have Comcast business internet and basic phone service. I have a Polycom VVX500 IP phone I would like to use that has been previously provisioned (should be reset to factory defaults). I am connected to the network, can access the phone GUI, and even have a dialtone, but am unable to make or recei

I'm trying to understand how the "transfer calls' option works on the Be Anywhere app and a few things that go along with transfering calls. 1. It's my understanding that when a call is transferred, it's a blind transfer. This means that the person I'm transferring the call to answers, they are auto

How can I do this without having to call? There has to be some way to do this so two people can receive voicemails without physically getting to the phone to receive the messages? Not internal voicemails, voicemails from outside the office. It seems like you could do the internal one with creating a

3 way calling feature is a must for some company's , like the one I work for. Very disappointed that new Voice edge Softphone doesn't support this.  Comcast, please get this fixed before you disable the original Softphone.

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when making calls with a new pc usb headset on the the new comcast voicedge app, the called party complains that the callers voice is very soft/faint. have tried with different pcs with same result. the odd part is that the issue is ONLY w/ the comcast app ie ABSOLUTELY no issues when using ms teams

We have a new employee. I was able to change the user name but not the display name. Also i cant update primary email address. How do i do this?

Does anyone know I can reset a new employees voicemail pin on an old employees phone? Thanks Toni

When calling a customer who has a voice tree, the voice edge keypad does not work to generate tones.  So am unable to dial an extension.

Hi we have a Polycom VVX 500/501 and our phone has no dial tone and we cannot make calls, everything is connected and our internet is fine however it does have the incorrect time and says time/date out of sync in the upper right hand corner? How do we fix this?

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: An error occurredSorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and tr

We are using Business VoiceEdge (Small Business) and new users added from the Manage Users & Settings page of the Dashboard are not showing up in the company directory.  How do I add a contact to the company directory?

Hello, We use The BVE Call Queues and since we added them we noticed the polycom vvx411 no longer shows a path that the call took to ring, usually it would show our auto-attendant/hunt group it came from, now it just shows "..>...>.." We have no way of identifying where the call originated, there is

We have recently established internet and business service with Comcast.  We need to port our existing AT&T numbers over to Comcast. Thanks,Paul

Hello. It is my understanding that Comcast Business is now entering into mobile phone service in my area. I spoken to some representatives but have not heard back for quite some time. What’s the status? I’d like to sign up!

Other than waiting for the update prompt box to appear or downloading the installer is there any other way to be notified when new softphone versions have been released?

Can someone tell me why desk phones show that there's a Voicemail waiting when the online account is empty. I was told that that the phones wouldn't show any available voicemail alerts (either onscreen or red indicator light) if they're deleted from the account. Please provide more information as I

I'm working remotely and when I answer a call on the VoiceEdge app, the app continues to ring. The only way to get it to stop is to exit the app, but I have to keep telling people that I have to hang up and call them back. This just started today on version 1.33.0

We have been getting a huge number of Robocalls.  I see nothing from Comcast on what the plan is to eliminate this crap.  We get at least 15-20 calls a day.  This has to stop or we will remove Comcast Business and go in another direction.  This is ridiculous.

Phones came with the extensions showing on the front of phone.  Not all fit, how do I remove some and add others?  They don't appear under the directory or favorites.