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voicemail date/time

When retrieving voicemail from the phone (not email or web page) there is no date/time given for when the voicemail was received. Seems like this s

Question

 • Business Voice

2

1

0

incoming phone log

Is there anyway to isolate a specific incoming phone number history?

Question

 • Business Voice

9

1

0

Accepted Solution

Phone calls

Hello, To of my managers cannot dail out. how can I solve this 

Question

 • Business VoiceEdge ®

16

1

0

Accepted Solution

Sidecar

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem

Question

 • Business VoiceEdge ®

10

1

unable to assign phone to user

In the BVE portal, I am unable to assign a phone to a user. The page just stays on loading for 10+ minutes. I also experienced a similar issue whe

Question

 • Business VoiceEdge ®

10

1

0

unable to re-add user after being deleted

I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be

Question

 • Business VoiceEdge ®

9

1

0

Business Voice Edge call reporting

Hello I’m looking to get analytics for BVE. How can I get data specifically for Who picks up phone, how long phone call, agent logins via Call Queue

Question

 • Business VoiceEdge ®

12

1

0

Users not appearing in Company Directory

One of our Business Voice Edge users has an assigned Voice Edge number and has been using it for a considerable amount of time, but does not appear in

Question

 • Business VoiceEdge ®

4

2

0

Time and date out of sync

I need help fixing all my office phones they all say time and date out of sync please help.

Question

 • Business Voice

5

1

0

The email address selected is already registered, please select another email address

Readding a deleted user and getting The email address selected is already registered, please select another email address

Question

 • Business VoiceEdge ®

20

1

0

change my area code

Is there a way for me to change my phone number so that I have the local area code thats been in the area for 50 years and not the new adopted area co

Question

 • Business VoiceEdge ®

11

1

0

Loge Knight

Our call volume has changed and increase and I need some assistance with making a few changes.

Question

 • Business VoiceEdge ®

5

1

0

Selective Call Rejection not working

I have added a specific number under the selective call rejection rule for all 5 phones and this appears to do nothing. 36 missed calls and 9 blank v

Question

 • Business VoiceEdge ®

12

1

0

cant call out on mobile app

Hello, I have the ComcastBusiness app on my phone and I can't get it to call out. I have Remote Office turned on, and I have the ability to receive ca

Question

 • Business VoiceEdge ®

14

1

0

All of our Polycom phones are displaying Time/date out of sync. How do we fix this?

All of our Polycom phones are displaying Time/date out of sync. How do we fix this? We are in transit and our phone system is very important to our op

Question

 • Business VoiceEdge ®

12

1

0

Kristian [Edited: "Personal Information"]

Our Comcast business phone line is unable to accept calls from AT&T. We are a restaurant and are missing orders and reservations. Spent time on th

Question

 • Business Voice

6

0

0

SO many issues - multiple redundant "locations", unable to add new users, unable to assign phones, etc.

I am having multiple issues including: multiple redundant locations, setting up users, assigning phones and just general timeouts everywhere on the BV

Question

 • Business VoiceEdge ®

23

1

0

Two headsets at once for training purposes.

I need two headsets active for training purpose through VoiceEdge. They are working through the computer and other apps but not VoiceEdge. I'm sure I'

Question

 • Business VoiceEdge ®

19

2

0

VoiceEdge App Not Hanging Up

If I (or a colleague, this happens on all of our machines) answer a call on my desk handset, the call appears live in my VoiceEdge app on my desktop a

Question

 • Business VoiceEdge ®

19

1

0

Changing our recorded greeting

When we started with BVE, we had our greeting professionally recorded through Comcast, but now we need to change the recording. Can this be done agai

Question

 • Business VoiceEdge ®

16

1

0