Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (993)

Most Recent
Reset Voicemail PIN?

I am resetting a workstation and the phone has V/M messages blinking but I do not have the PIN. When I go into the admin page I don't see an option to reset it and when I log in as the the email assigned to that phone there is no V/M options. How do I reset the PIN so I can clear the phone?

Question

 • Business VoiceEdge ®

46

4

0

Hunt group error

I'm trying to add users to our established Hunt group, but I keep getting an error message. Any suggestions? Thanks!

Question

 • Business VoiceEdge ®

12

2

0

how long does it take to port a number

I'm trying to port my landline to a cellphone (not comcast). I was told it would take two months. Sprint/tmobil spoke to comcast and got it down to one month. Both carriers say it cannot be done quicker than that. Of course everything I read says differently, including the FCC: How long does the p

Question

 • Business Voice

63

2

0

Can I Transfer a call fwd to my Cell to Comcast Voice Edge App on Computer?

Can I Transfer a call fwd to my Cell to  Comcast Voice Edge App on Computer?  Currently it just moves it over to my business phone but im not in the office. 

Question

 • Business VoiceEdge ®

6

1

0

Getting runaround with CPNI

As a homeowners association with gated neighborhoods, we have bundled internet+voice service at 11 locations, 10 of which are at neighborhood gates. Recently we changed our management companies and are trying to transition the accounts over. I was able to get verified and set as the new primary mana

Question

 • Business Voice

22

1

0

VoiceEdge Desktop App: disabling for inbound calls when in the office and a desktop phone is available

We have the app loaded to our laptops and use it frequently when travelling and/or working from home. However, on 'in office' days when a desktop phone is available we'd like to disable the app on the laptop and only receive the inbound call via the desktop phone or vice-versa.  The app clearl

Question

 • Business VoiceEdge ®

28

3

0

9600 baud modem on Xfinity voice line

We have some legacy equipment that still requires an old-fashioned 9600 baud modem at our end. We're trying to eliminate the one AT&T POTS line we have for that purpose. I know it is possible to use a fax machine with a residential VOIP line but the Comcast Business support agent I spoke with to

Question

 • Business Voice

12

1

0

CDR Credentials

Hello, We are attempting to access our CDR through the Trunk Details Records portal. We received an error that our account number must be no less than 11 digits long and not exceed 16 digits, but our Business VoiceEdge account # is only 9 digits.  Additionally, it is stated in the CDR access

Question

 • Business VoiceEdge ®

11

2

0

Phones Go Down

Does anyone else have to reboot their phones often? We never use to have this issue with TDS, but since we switched to Comcast our phones will become "unavailable" frequently and we have to reboot. We literally never had to do this before Comcast. Any insight into this?

Question

 • Business VoiceEdge ®

16

1

0

Training

Hello, is anyone aware of training for Business Voice? Particularly automated auto attendants? The short video just isn't detailed enough.Thank you

Question

 • Business VoiceEdge ®

114

1

0

0

Changing Auto Attendant remotely

Can someone share how to log into our account remotely and change our auto attendant to our inclement weather message in the event that we are unexpectedly closed that day?

Question

 • Business VoiceEdge ®

210

5

0

0

directing a caller during no answer greeting

If I'm out of the office and I want someone listening to my no-answer greeting to be able to either route to another person in the office or go back to the main menu - is there a way to do that other than telling them to hang up and dial in again? I've tested all the numbers and */# and nothing seem

Question

 • Business VoiceEdge ®

183

3

0

0

Time/Date out of Sync

One of our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Please help.

Question

 • Business VoiceEdge ®

134

1

0

VoiceEdge App will not ring

Hello, My VoiceEdge desktop app will not ring with an incoming call but when the call is terminated then the app will popup and the missed call is logged.  I found if I via Task Manager end all VoiceEdge tasks and reopen app that calls will ring and I can answer the call(s).  Do you some best practi

Question

 • Business VoiceEdge ®

223

1

0

0

Moving phone lines from one account to another

We paid Comcast $6000.00 to run Comcast  lines to out new location.  We've paid over $500.00 per month for the past 3+ years at the new location and our previous location.  We moved our offices last November to the  new location and requested to have our three business phone lines moved from the old

Question

 • Business Voice

213

3

0

0

Voice Mail inbox size

We have set up an extension to take calls for vaccination signups for our clients. Currently the VM inbox is filling up very quickly. How can we increase the size of the VM inbox?

Question

 • Business VoiceEdge ®

102

0

0

0

Question on conference and moderator pin numbers

Do the conference id and moderator pin numbers remain the same for the life of the user account or do they change after a period of time?

Question

 • Business VoiceEdge ®

86

0

0

0

DND button does not light up

When someone in the office puts on their DND no one can tell, it does not light up. Is there any way to fix this?

Question

 • Business VoiceEdge ®

95

0

0

0

Placing a call on "Hold" using Softphone app on iPhone iOS 14.3

I'm using the Comcast Business app to answer my business phone.  I came across a problem:  I can't place a call on "Hold".  I came across this problem when speaking to a Comcast customer support specialist who wanted to call me to verify I was the person on the account.  I also could not figure out

Question

 • Business VoiceEdge ®

106

0

0

0

Softphone Not Ringing on Incoming Calls

We are using the latest version of the Comcast Business Voice Edge Desktop app. It works fine for most people we have tried it with but I have two people where nothing happens when an incoming phone call comes in. It simply does not ring. I have verified do no disturb is not on. I have tried uninsta

Question

 • Business VoiceEdge ®

213

2

0

0