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Looking for an update on my order for service

I placed an order for service on August 14th with Nasir Jones. He stated he should no something by the 18th or 19th of August. Since the date of my order, I have received no response from Nasir Jones. I have sent an email to him on the 21st and the 25th and he hasn't responded to either. This seems

Question

 • Billing & Customer Service

3.9K

2

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GIFT CARD

I signed up for services for my business with agent Chris Wilkins ( 303-662-6690). By signing, he promised me a gift card this was 5 months ago and we haven't received the gift card or had a return phone call from him about this issue. Who should I report his lack of effort to please his business cu

Question

 • Billing & Customer Service

718

1

0

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Modem Upgrade

I recently upgraded my modem to an Arris Surfboard SBG7400AC2 and have been experiencing daily drop out for approx 5 minutes multiple times during the day. There is no pattern, it could occur any time. I think when the new modem which is a docsis 3.0 was enabled it may have been put in incorrectly i

Question

 • Billing & Customer Service

690

1

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comcast business customer support compared to residential support

is the Comcast business support just as bad as residential support?

Question

 • Billing & Customer Service

673

3

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bait+switch? Pondering alternate service

A bit back -- around December of last year, I got a notice that my "promotional  period" had ended and that I was going to be charged another $6-7 for an internet management "app" to manage my domain (which I've had for about 20 years, though transferred to comcast about 10 years ago).  Originally i

Question

 • Billing & Customer Service

718

3

0

0

Business Internet with Resident TV

Recently switched from resident to business class internet.  Still have residential television.  Contacted Comcast Residential they said to contact Business and I keep bouncing back and forth between the two with no resolution.  Can't access Comcast Wi-Fi hotspot thought info said I could still.  My

Question

 • Billing & Customer Service

896

4

0

0

Worst Website Ever

We manage over 100 business accounts. Your website was poorly designed to begin with but it has become unbearable to operate. It takes 3 clicks of the location from the drop down menu to get the account to actually change. Keep in mind we have over 100 accounts so paging down through that terrible m

Question

 • Billing & Customer Service

504

1

0

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Temporary Business Closure

My normal bill is $157 a month. My business was closed temporarily in mid March and I contacted Comcast, who helped me with a Covid plan and reduced the monthly fee to $29.95. I was unaware that this was a 'temporary' reduction, and yesterday received a bill for $277.16! A representative was kind en

Question

 • Billing & Customer Service

705

3

0

0

Cannot load account page on any web browser over past ~2 months

Ever since Comcast made an update to their website about 2 months ago I cannot access my account information page correctly anymore. No matter which computer or OS or web browser that I try I always get the white screen with the stuck UI elements. Even a fresh windows install with Fresh firefox/goog

Question

 • Billing & Customer Service

582

1

0

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Who checks your mail and gets payments in hand???

Why is it that you can cash checks all day long but when you get a large payment you can't do sh*t? Who is the person that checks the mail and applies the payments? THAT is the only person I need to talk to. I mailed $2600 to City of Industry CA and it is still on their desk apparently becasue it ha

Question

 • Billing & Customer Service

581

1

0

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Switch From Business Internet To Residential Internet

I've been on the Comcast Teleworker program for more than ten years now at my home.  I want to switch to a residential plan.  Can someone tell me how to go about doing this?

Question

 • Billing & Customer Service

741

3

0

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Tax exempt process and submission information request

What is the best way to submit tax-exempt documentation for our accounts?

Question

 • Billing & Customer Service

404

1

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Accepted Solution

Remove offline devices to free reserved ip addresses

How do I remove offline devices which has reserved IP addresses? I have several IP addresses which I want to re-use, but am unable to because they are assigned to offline devices which will no longer be used at our facility. When I "disconnect" them, they get added to the block devices list, this ma

Question

 • Billing & Customer Service

4.7K

7

0

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Unable to disconnect my service

I have been trying to disconnect my home/business service since 5/1. I sold my business and moved to an area that does not have Comcast. On 5/1 I was told the massive early termination fee would be $1551. On 5/26 I finally got a call back from a supervisor after 4 unreturned calls and was told the E

Question

 • Billing & Customer Service

1.9K

14

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COMCAST CAN'T ANSWER SIMPLE QUESTION RE: ACH PAYMENTS

I have spoken to 3 different agents this week - I need to pay my bill with ACH due to COVID.no one has been able to help me and that website you keep sending people to about auto payments has zero information. CR912802400 is the ticket I received. Each agent has promised to contact me with the infor

Question

 • Billing & Customer Service

1.1K

5

0

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Business modem password reset

Hi I am unable to log into the modem. cusadmin and highspeed don’t work for the user id/ password

Question

 • Billing & Customer Service

469

1

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Want to switch from Business to Residential

My contract expired last year and I own my equipment. My situation has changed and I believe residential service would be better for me and need to know the steps to change from business to residentail service with little to no interuptions.

Question

 • Billing & Customer Service

545

1

0

0

Business closed in March, equipment returned, still receiving bills 4 months later

I closed down my business in March 2020 (3 months ago), and contacted Comcast Business on 03/19/2020 to close down our account. I was asked to return the cable equipment (and did, including with receipts), and told that I would be billed 2 additional months to end the contract. I just received a bil

Question

 • Billing & Customer Service

907

5

0

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Status on Comcast Portal joining Cable & EDI accounts

Are there any progress in getting the Comcast Business portal to be able to manage & access both Comcast Cable accounts and Comcast EDI accounts from the same login? Thanks

Question

 • Billing & Customer Service

413

1

0

0