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Credits for an Outage

Hello all, I have experienced several outages within the last two months due to weather and would like to request credit. I have tried to find several ways to request for credit but it has limited to me posting on the forum page. Please credit my account and thank you so much.

Question

 • Billing & Customer Service

47

2

0

Seeing charges which have never been on the bill before this month

Normally I only get billed for my bundled service and "other charges and credits". The other charges always amount to 11.85. But this month for the first time, under that same other charges portion, it is charging me 189.95 ! I call support at 630pm PST but the machine tells me billing support is cl

Question

 • Billing & Customer Service

32

3

0

billing notification

I don't get any billing notification for paperless billing but I always get a past due notification with a $10 late fee added. This is a real problem and I don't understand how they can send past due emails and not statement notification when the email is the same for both. I have paid 2 late fees a

Question

 • Billing & Customer Service

25

3

Monthly eBill PDF sent to our email?

Every month Comcast informs us that our e-Bill is ready to be view on the website. However, we were wondering if there is any way for us to enroll in having those monthly e-Bill sent to us directly via email? In other words, we would like to have the PDF document(s) sent to our email rather than bei

Question

 • Billing & Customer Service

11

0

0

answer your phone!!!!!!!!!!

Why is it so hard for you to answer your phone. I DONT want to talk to a <Edited> robot. Answer your phones!!!!!!!!!!!!!!!

Question

 • Billing & Customer Service

30

1

0

Loss of service due to Weather/Power issues last week

Our office was without power for several days last week due to winter weather and power outages. Does Xfinity offer any credit to our account due to loss of service ?

Question

 • Billing & Customer Service

27

2

0

Business Closure due to Covid - hit with insane Early Termination fees

It is bad enough to be closing ones business but now, in addition to having drained the accounts attempting to keep things running I am hearing there is no releif of any kind for customers who have dutifully paid their bills for years and now need to terminate the service due to a global pandemic? I

Question

 • Billing & Customer Service

833

14

0

Cancelled TV Service Still Received a Bill

I called and cancelled TV service on my business account on Dec 14, 2020 and still receive charges for the canceled service today.The cancel request form was filled out, completed and ticket number CR941821526 was created at the time I called. I returned the equipment to local Comcast store on the f

Question

 • Billing & Customer Service

263

3

0

0

New charges, no notification

We've had the exact same business service for 10 years. 2 business phone lines and starter business internet. I even have the original paperwork from when we signed up. So imagine my surprise when I saw we have a new charge of $5 for voicemail, that has never been on a bill ever in the past 10 years

Question

 • Billing & Customer Service

118

0

0

0

My Account Customer Portal Issues

We have multiple issues on our My Account Customer Portal. On 1/04/21 we upgraded our service and on 1/11/21 comcast installed our new equipment. We went from business internet 150 with a block of 5 static IPs to Gig Internet with a single static IP. We also included in our package Comcast Business

Question

 • Billing & Customer Service

305

1

0

0

Covid based govt shut downs of my business drove us to closure, lost lease

Dear Comcast,We had a gym in Washington State.  8-10 months of government mandated forced shut downs due to Covid has ruined the business and now we have lost our lease.  We are looking at significant bills in back rent and reimbursements we need to make for customers who prepaid for service. We are

Question

 • Billing & Customer Service

166

0

0

Refund for outage

I have had an internet outage at my shop for the past day. How do I get a refund for this outage?

Question

 • Billing & Customer Service

102

0

0

0

Refund for outage

I have had an outage at my shop for the last day. How do I get a refund for this service outage?

Question

 • Billing & Customer Service

143

0

0

0

Billing - Unable to process payment for ALL accounts that are set up for Auto Pay

Hello,  We have 3 linked accounts about to be all past due. The accounts have been on autopay for years and within this billing period, they all have been unable to process payment...There has been no change within bank information. I also tried doing a one time payment and I received an error telli

Question

 • Billing & Customer Service

129

0

0

0

Different email for Ecobill than primary email

How can I enter a different email to receive paperless billing invoices?  Right now its the primary email on the account but that person does not pay the bills...

Question

 • Billing & Customer Service

141

0

0

0

Early Termination Fee

Due to Comcast Business increasing their prices as of 01/01/2021 that affected my prices, and any "discount" offered didn't satisfy my requirements, I decided to cancel my services on 01/08/2021. As per Article 4.3 of the BUSINESS SERVICES CUSTOMER TERMS AND CONDITIONS, under Changes in Monthly Recu

Question

 • Billing & Customer Service

2.6K

1

0

0

Monthly Billing Price Increase of 29.36% - Really

My previous bill was $118.84, my new monthly statement is $153.73 - wow a 29.36% price increase!  Seems a bit greedy, don't you think - I have a small business - if I increased all of my prices by 29.36% do you think my customers would be happy - no, don't think so !!  One can expect to see a gradua

Question

 • Billing & Customer Service

245

2

0

0

Charged for Business account and residential account

In February of this year I switched from business to residential. I just got notified on my business account (which from my understanding was disconnected) that I had a late payment due. I have had both accounts setup for auto pay. I just spent 40 min on the phone with customer service and they are

Question

 • Billing & Customer Service

237

1

0

0

MyAccount Website error message after every successful login

I registered my account and successfully logged in. The website said I already had another account asked me to link them, which I did.  Now the My account website is giving "Something went wrong" error after every successful login.I also now have what appears to be a shadow account with no location

Question

 • Billing & Customer Service

210

2

Can’t access Xfinity wifi

My business account I believe is bugged, I cannot login into xfinity wifi’s, it tells me the Xfinity ID and Password do not match. I have seen that this has been resolved for some by refreshing their account. If anyone from support can reach out and help me with this i’d highly appreciate it!

Question

 • Billing & Customer Service

230

1

0

0