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We would really like our line to be buried.

Almost two weeks ago we had a temporary line replacement and a bury team was supposed to come bury it and that's not happened. As you can see from the picture I'm attaching the line is in our parking lot, going across parking spaces. This is a big hazard for us and our patrons (we are a public libra

Question

 • Billing & Customer Service

8

2

0

Can't get an Account Number after having an Order Number

I've had an order number for three weeks and I still can't get an account number. Every time I call customer service I'm told that my order is in "build account" status and I can't schedule my installation until an account number is created. My next door neighbor and I placed orders on the exact

Question

 • Billing & Customer Service

13

1

0

Switching from Business to Residential

I was just on the phone with 3 different people who all told me something different I am not happy with my business account which I work from home full time so I was told better service which not difference at all. So now because I am in a contract they want to charge me $175 to end the contract whe

Question

 • Billing & Customer Service

8

0

0

Disconnect order still hasn't gone through

Good morning! I recently switched from Comcast Business over to Xfinity (residential). My residential service is up and working great, however my Business account is still active, despite the disconnect order having been submitted way back on May 26th. I called in since then and spoke to a pol

Question

 • Billing & Customer Service

23

2

0

Active Account Keeps Defaulting to "Pending Order" Account - Can't Add users

When I log in to my account I first get an error (Sorry! Something went wrong.) but when I select "Please Retry" it logs into the correct account management page where I can see the balance owed, etc but *any* selection after that brings me to the service order page/account and fails after that.

Question

 • Billing & Customer Service

23

1

0

Contract Copies

We need copies of our contracts for multiple accounts. How can we get these?

Question

 • Billing & Customer Service

25

1

0

Early termination charges??

I have to disconnect my service early due to moving. How do I get the early termination monthly charges waived? No other utility does anything like this when you stop service. The monthly fees are significant with a year or more left in the “contract”. I am extremely dissatisfied with Comcast’s resp

Question

 • Billing & Customer Service

51

4

0

What does it take to get a billing error fixed?

In June of 2021 I signed a Comcast Enterprise Services Sales Order Form to move our Business Voice Edge services to a new building, two blocks from our previous location. Our move was scheduled for August 2021. Due to delays with Comcast provisioning and ridiculous amounts of ineptitude, we final

Question

 • Billing & Customer Service

44

3

0

tracert fail 96.216.134.214

Hi, we have remote employees out of the country that can no longer VPN to our network. The tracert fails at 96.216.134.214 which is a comcast IP. How do we get this resolved?

Question

 • Billing & Customer Service

24

1

0

email flagged as spam

We are having tons of email flagged as spam in both directions with our Comcast Microsoft 365 email. It is causing huge issues.  We have gone through every setting we can think of.  When I email the Comcast support address provided, it gets bounced back and is not delivered.  I have

Question

 • Billing & Customer Service

25

1

0

Why are service disruptions so frequent?

Every few weeks our internet goes down. We run a retail business and cannot make sales. We contact the service center and they keep telling us we need to upgrade our service or change our contract or need to have a service appointment. Sometimes they deny it is down. Sometimes they send a person w

Question

 • Billing & Customer Service

51

2

0

contract end date

Hi there. I'm trying to figure out my contract end date. Can somebody please supply a link? I can't seem to find the information anywhere. Thanks

Question

 • Billing & Customer Service

68

1

0

Change Primary Account Manager

We need to do this in preparation for an upcoming business transition. Would a Comcast employee please reply to this so I can reach out privately.

Question

 • Billing & Customer Service

41

2

0

Loyalty Department Closed Weekends

I wanted to make a change to my business internet service.  When I call in, and choose to Change my account, I am told "The call center is closed".   It would not let me choose any way to talk to a human.  On a whim, I called back and told the IVR that I wanted to UPGRADE my

Question

 • Billing & Customer Service

31

1

0

Potential Transfer from Business to Xfinity

My current Business contract is up, and I'm considering moving to Xfinity residential, but I haven't been able to get ahold of someone to give me residential options and pricing. Any help appreciated.

Question

 • Billing & Customer Service

61

1

0

You don't have permission to access "http://business.comcast.com/account/"[Edited: "Language"]????

Was updating accounts, users, voiceedge, then You don't have permission to access "http://business.comcast.com/account/" on this server. Reference #18.cc427568.1648035992.18bb22e0 Seriously,<EDIT: Language>Comcast?? I am on your internet using your router and static IP. I am not about to res

Question

 • Billing & Customer Service

58

1

0

duplicate e-mails

Why am I receiving 2 emails every time you send something? The Security Edge Activity Report is absolutely useless in my inbox.  I delete more emails from nyou than anyone else.  What seems to be the problem with your emailing system? Make it stop.

Question

 • Billing & Customer Service

17

1

0

Cancelling service doesn't cancel service

Hello, I had been having issues with my service for a very long time. Comcast couldn't fix the problems, and in a last ditch effort to try and fix them, we were going to up the speed to 1gig. They were scheduled to come out on a Wednesday. I cleared my schedule, but they didn't show up. Thursday

Question

 • Billing & Customer Service

60

1

0

Tax Exempt Status

Hello, We are a 501(C)3 and are tax-exempt.  Where can I send out tax-exempt documents, or find the documents we need to complete to be marked as tax-exempt? 

Question

 • Billing & Customer Service

33

1

0

Charged After Canceling Service

Hello, On December 3, we canceled our Comcast business service. However, it has just come to my attention that our account is continuing to be charged for the past 4 months.  Could someone please assist with this?  I have not had any luck with calling in to a customer service represent

Question

 • Billing & Customer Service

32

1

0