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Find current contract period for multiple accounts

Hi, I have multiple Comcast business accounts that I need to find the current contract terms. Mostly they were set up by past employees, and I need to document the info. Is there somewhere to see this on the account portal? Thanks!

Question

 • Billing & Customer Service

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Power Outage Hurricane IDA

Our phone and internet has been down for almost 3 weeks. This is hurting our business! It was supposed to get up and running on Sept. 14th, Sept. 15th and today. But still no service. Can some tell me when this will be rectified or do i need to cancel services and go to another company?

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 • Billing & Customer Service

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Assistance with Comcast Business Account ACH/Vendor form setup

If you would like to setup Comcast Business as a vendor in your Accounts Payable system to enable you to easily pay your account beginning with 9 or 7, please see our standard vendor form (attached to this post). Note: Please ensure that you use the correct form for your 9- or 7-digit account number

Question

 • Billing & Customer Service

1.1K

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Assistance with Comcast Business Account misapplied payments

Does your Comcast Business account number begin with 9 or 7 and have a missing payment? Does it have a payment that is posted to your account in error? If you would like to inquire about a missing payment, a payment that needs to be moved to one of your other Comcast accounts or simply have the paym

Question

 • Billing & Customer Service

491

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Pinned

Assistance with Comcast Business Account refunds

Does your Comcast Business account number begin with 9 or 7 and have a credit balance? Are you looking to have the balance returned to you via paper check? Please email CBARMGMT@comcast.com with the following information. Please allow 4 business days for a response from one of our team members. Prov

Question

 • Billing & Customer Service

292

1

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Promised $200.00 Gift Card

Promised $200.00 Gift Card been told the card is in the mail each time I call in. I have given a different address  because the first  They said. It was not deliverables. I receive my bill no problem but for some reason that gift card can't? I think it's time for my lawyer involved. So si

Question

 • Billing & Customer Service

27

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I need to view my past bills on 2020

Please help me download bills from March 2020 to November 2020. I can view and download my bills from December 2020. Thanks! Edit: Removed personal information

Question

 • Billing & Customer Service

18

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I need a utility clearance letter to vacate a road

Hello, We are trying to vacate a road on a residential property. I need a utility clearance letter from Comcast stating they have no objection to the vacation. Who do I contact for this information? Thank you in advance. 

Question

 • Billing & Customer Service

49

1

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Expired Promotional Visa Card

Hi, Just found out that my Visa promotional card ($300) expired on 7/21. Is there any way it could be reissued? -Harold

Question

 • Billing & Customer Service

28

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Can't change billing address

We have several Comcast accounts linked, on one of them we are unable to change the billing address. The option simply does not exist online unlike the other. I've called in to Comcast Support and heard several times it would be resolved, but the old incorrect billing address for the one account rem

Question

 • Billing & Customer Service

71

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Issue with Trouble Call fee that was not authorized

Trouble call was necessary to solve comcast edge equipment issue (battery and backup not working).  Customer service did not mention a fee and tech onsite did not mention--they installed a new battery and replaced equipment--it worked after. Until this month, when a 99.95 fee shows up on my

Question

 • Billing & Customer Service

18

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Commercial trouble call - 99.95?? When your service is having issues?? Really??

Wow--we are off to a rocky start--service was up and down for 3 days.  Called in a case, online tech decided that a site visit was necessary to solve the issue.  Tech came out, reset hardware, installed new battery, and service was restored..  (typical 95% service, not the 60% we had

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 • Billing & Customer Service

20

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Opened a ticket that was sent to tier 2 and no response despite being promised call backs

Opened ticket that was escalated to tier 2 friday. was advised 24-48 hour resolution. Ridiculous, but whatever. called in saturday and was promised multiple times a call back THAT DAY. Imagine my shock when no one called. Called back in Sunday evening and was advised that they would escalate the ti

Question

 • Billing & Customer Service

13

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ComcastPaymentCenter login problem

This is the second time this year my account on ComcastPaymentCenter.com is dead. I called customer service a month ago to get it reset. But the login stopped working again.  I even try recovering my user name with account number and email.  With that user name, I try reset password

Question

 • Billing & Customer Service

170

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ptr request

i need to set up a reverse DNS (ptr), i have called Comcast tech support but they did not know what am i talking about, i was wondering who do i need to contact

Question

 • Billing & Customer Service

27

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W9

We are managing 2 different account for (1) account [Edited: "Personal Information"]  and (2) [Edited: "Personal Information"] Philadephia PA 19101 payment box) . We make payment from Cloudera Inc for both. Which FEIN comcast should we record for the vendor profile? Thank you [Edited: "P

Question

 • Billing & Customer Service

27

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Switch Comcast Business to Residential

Who can I call or contact to change my Comcast business account to a residential one? We are no longer using the account for business, and now want to add TV and other residential features.  Thank you

Question

 • Billing & Customer Service

94

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You cannot depend on Comcast business to tell the truth or take responsibility for their mistakes

I am moving my business on Thursday, July 29. I went ahead and called Comcast business on July 12 to set up for installation at the new address for this Tuesday, July 27 between 11am and 2pm. I have an email from Comcast with that date and that time. I make arrangements to complete wiring on a new c

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 • Billing & Customer Service

31

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Switching from business account to residential

I have a comcast business account and want to move to the residential Xfinity. The primary restriction is no (or minimal) disruption in internet service as I am mostly working from home. Is it possible?

Question

 • Billing & Customer Service

268

2

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Comcast Business android app not working

I signed in and the app just says... This account has not had its services installed yet. But I do have them installed!!

Question

 • Billing & Customer Service

125

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