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Potential Transfer from Business to Xfinity

My current Business contract is up, and I'm considering moving to Xfinity residential, but I haven't been able to get ahold of someone to give me residential options and pricing. Any help appreciated.

Question

 • Billing & Customer Service

75

1

0

You don't have permission to access "http://business.comcast.com/account/"[Edited: "Language"]????

Was updating accounts, users, voiceedge, then You don't have permission to access "http://business.comcast.com/account/" on this server. Reference #18.cc427568.1648035992.18bb22e0 Seriously,<EDIT: Language>Comcast?? I am on your internet using your router and static IP. I am not about to res

Question

 • Billing & Customer Service

69

1

duplicate e-mails

Why am I receiving 2 emails every time you send something? The Security Edge Activity Report is absolutely useless in my inbox.  I delete more emails from nyou than anyone else.  What seems to be the problem with your emailing system? Make it stop.

Question

 • Billing & Customer Service

22

1

0

Cancelling service doesn't cancel service

Hello, I had been having issues with my service for a very long time. Comcast couldn't fix the problems, and in a last ditch effort to try and fix them, we were going to up the speed to 1gig. They were scheduled to come out on a Wednesday. I cleared my schedule, but they didn't show up. Thursday

Question

 • Billing & Customer Service

82

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Tax Exempt Status

Hello, We are a 501(C)3 and are tax-exempt.  Where can I send out tax-exempt documents, or find the documents we need to complete to be marked as tax-exempt? 

Question

 • Billing & Customer Service

43

1

0

Charged After Canceling Service

Hello, On December 3, we canceled our Comcast business service. However, it has just come to my attention that our account is continuing to be charged for the past 4 months.  Could someone please assist with this?  I have not had any luck with calling in to a customer service represent

Question

 • Billing & Customer Service

43

1

0

Comcast Business transferred to residential

I just recently signed up for a Comcast business account . Unfortunately the business didn’t workout the way I wanted it to. I need to transfer my business account into a residential account. Can someone help me with this?

Question

 • Billing & Customer Service

56

1

0

cusadmin 10 failed log-ins

I have been trying to log into my admin tool for 2 years. Every time I try to log in it for the first time, whether it is 24 hours or a month, it says I have 10 failed log in attempts and locks me out for 5 minutes, or it says it does, I can't really tell.  I have spent 5 hours on the phone tr

Question

 • Billing & Customer Service

44

0

0

False statements on service availability

I am a Comcast business customer and have been looking for a new property. Im my search, the criteria has been availability of Comcast services. I recently found a property and checked availability online for the address and was presented with service options. Prior to going under contract for the p

Question

 • Billing & Customer Service

53

1

0

Accepted Solution

Thinking of switching to residential

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question

Question

 • Billing & Customer Service

116

1

0

New service address

Start a new service at a new address

Question

 • Billing & Customer Service

50

0

0

Contract Ending soon... Switching Business Phone and Internet to Residential Service

My Comcast Business class contract is expiring in two months. My company no longer will reimburse for business class services and I no longer have a need for business internet and phone (primarily unlimited data and a static IP address).  I have residential service for TV and I would like t

Question

 • Billing & Customer Service

45

1

0

Unable to access cloud services

I'm unable to access my apps under Cloud Services (https://cloudsolutions.comcast.com/myapps), its returning a 403 error. Is that site down?

Question

 • Billing & Customer Service

51

1

0

unable to view / edit DNS records

We have 2 name servers that seem to be run by Comcast: adns.cs.siteprotect.com and bdns.cs.siteprotect.com I need to edit the records but I do not see where to do that in my admin dashboard.  I've made multiple calls into Comcast support, but they do not know what I am asking of them. Th

Question

 • Billing & Customer Service

97

2

0

UNRESOLVED X 3 MONTHS

We moved our office location in August of 2021. Apparently at that time we were to have received new equipment and return the old which no one ever told us, we were told to bring it to the new location.  Additionally our suite number was incorrect.  I was told we would have to create a ne

Question

 • Billing & Customer Service

47

1

0

Help

I have had a problem for 6 months. I’ve talked to 12 different people and have logged many hours.   Here are my reference numbers.  I don’t know where to turn.  This is gone from frustrating to absolutely absurd.  I need help.  --CR002942211--CR002942295--CR011914641  

Question

 • Billing & Customer Service

66

5

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How can we best recognize outstanding support folks?

I had stellar support by phone from Angie (in the Mountain time zone) today... super-helpful & empathetic! I'm so used to getting surveys from other companies re support quality, but I don't ever remember getting such surveys from Comcast. Is there a way to recognize and show appreciation

Question

 • Billing & Customer Service

40

2

0

Business Weekly Schedule

I want to create a weekly schedule for our business hours for one of our lines, and the schedule wanted is Monday-Friday, 24/7, from 10:00AM-6:00PM. But when I go to create this schedule, when I try to put dates that would make it repeat endlessly, it gives me error messages. One error message I rec

Question

 • Billing & Customer Service

47

1

0

Comcast Won't Let me convert xfinity mobile to comcast mobile

Tried to convert from Xfinity Mobile to Comcast Business Mobile. Talks to Customer Retention in New Hampshire and Told "No." Told to switch to another carrier and comback. I am switching as soon as possible and never coming back.  Very Very Poor Customer Management IMHO

Question

 • Billing & Customer Service

59

0

0

Switching to residential

Hello I would like to know if I am eligible to switch from business to residential? It’s been about 6 months into my lease. I was told by a representative there would be no charge to switch

Question

 • Billing & Customer Service

44

1

0