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Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that w

Question

 • Billing & Customer Service

10

4

Can I ask Comcast to move their entry point and router in our building?

I’m not sure who was the pastor when we Got Comcast in our building but they had the cable ran to the far side of the building complete opposite of the offices that has lead to trying to jump Wi-Fi extenders for the offices to have internet. Is it possible to get Comcast to come in and move the loca

Question

 • Billing & Customer Service

14

1

0

Comcast server not allowing url

Customers using Comcast as internet provider cannot access our url: ebcspay.com. When we have the customer do a dns lookup debug the report ends with this: Got answer: HEADER: opcode = QUERY, id = 8, rcode = SERVFAIL header flags: response, want recursion, recursion avail. questions = 1, answe

Question

 • Billing & Customer Service

13

1

0

Utilitie easement

Hello I own a piece of property and looks like Comcast has a blanket easement over all the land. I was wondering who can help me with vacating this easement.

Question

 • Billing & Customer Service

9

1

0

E911 Update

We have approximately 330 DID's we need to update for E911. Do I have to do them all, individually, via the portal, or is there a mechanism for uploading a spreadsheet with the information which would then be used to update? If a spreadsheet can be used, how would it need to be formatted? 

Question

 • Billing & Customer Service

18

1

0

How to transfer primary manager

We have three separate accounts for our main property, including voice edge. They were set up by a now former employee. How do we remove this persons name and contact information entirely? They were contacted recently about payment, however I cant find any of their info on the account

Question

 • Billing & Customer Service

21

0

0

We would really like our line to be buried.

Almost two weeks ago we had a temporary line replacement and a bury team was supposed to come bury it and that's not happened. As you can see from the picture I'm attaching the line is in our parking lot, going across parking spaces. This is a big hazard for us and our patrons (we are a public libra

Question

 • Billing & Customer Service

26

2

0

Can't get an Account Number after having an Order Number

I've had an order number for three weeks and I still can't get an account number. Every time I call customer service I'm told that my order is in "build account" status and I can't schedule my installation until an account number is created. My next door neighbor and I placed orders on the exact

Question

 • Billing & Customer Service

26

1

0

Switching from Business to Residential

I was just on the phone with 3 different people who all told me something different I am not happy with my business account which I work from home full time so I was told better service which not difference at all. So now because I am in a contract they want to charge me $175 to end the contract whe

Question

 • Billing & Customer Service

15

0

Disconnect order still hasn't gone through

Good morning! I recently switched from Comcast Business over to Xfinity (residential). My residential service is up and working great, however my Business account is still active, despite the disconnect order having been submitted way back on May 26th. I called in since then and spoke to a pol

Question

 • Billing & Customer Service

28

2

0

Active Account Keeps Defaulting to "Pending Order" Account - Can't Add users

When I log in to my account I first get an error (Sorry! Something went wrong.) but when I select "Please Retry" it logs into the correct account management page where I can see the balance owed, etc but *any* selection after that brings me to the service order page/account and fails after that.

Question

 • Billing & Customer Service

42

1

0

Contract Copies

We need copies of our contracts for multiple accounts. How can we get these?

Question

 • Billing & Customer Service

32

1

0

Early termination charges??

I have to disconnect my service early due to moving. How do I get the early termination monthly charges waived? No other utility does anything like this when you stop service. The monthly fees are significant with a year or more left in the “contract”. I am extremely dissatisfied with Comcast’s resp

Question

 • Billing & Customer Service

67

4

0

What does it take to get a billing error fixed?

In June of 2021 I signed a Comcast Enterprise Services Sales Order Form to move our Business Voice Edge services to a new building, two blocks from our previous location. Our move was scheduled for August 2021. Due to delays with Comcast provisioning and ridiculous amounts of ineptitude, we final

Question

 • Billing & Customer Service

64

3

0

tracert fail 96.216.134.214

Hi, we have remote employees out of the country that can no longer VPN to our network. The tracert fails at 96.216.134.214 which is a comcast IP. How do we get this resolved?

Question

 • Billing & Customer Service

31

1

0

email flagged as spam

We are having tons of email flagged as spam in both directions with our Comcast Microsoft 365 email. It is causing huge issues.  We have gone through every setting we can think of.  When I email the Comcast support address provided, it gets bounced back and is not delivered.  I have

Question

 • Billing & Customer Service

33

1

0

Why are service disruptions so frequent?

Every few weeks our internet goes down. We run a retail business and cannot make sales. We contact the service center and they keep telling us we need to upgrade our service or change our contract or need to have a service appointment. Sometimes they deny it is down. Sometimes they send a person w

Question

 • Billing & Customer Service

57

2

0

contract end date

Hi there. I'm trying to figure out my contract end date. Can somebody please supply a link? I can't seem to find the information anywhere. Thanks

Question

 • Billing & Customer Service

83

1

0

Change Primary Account Manager

We need to do this in preparation for an upcoming business transition. Would a Comcast employee please reply to this so I can reach out privately.

Question

 • Billing & Customer Service

48

2

0

Loyalty Department Closed Weekends

I wanted to make a change to my business internet service.  When I call in, and choose to Change my account, I am told "The call center is closed".   It would not let me choose any way to talk to a human.  On a whim, I called back and told the IVR that I wanted to UPGRADE my

Question

 • Billing & Customer Service

43

1

0