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CJS's profile

New Member

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2 Messages

Wed, Jan 28, 2015 6:00 AM

Unable to connect to exchange server

My issues started just yesterday morning after receiving the email that we were being upgraded to 2010.  

I can sign into MyAccount, I can get my email on phones and I can get my webmail. I CANNOT get it through Outlook.  After much forum reading I have upgraded my MX records and the CNAME records and still no connection.  I have tried outlook 2010 and 2013.  

my domain name is jetbroker.com 

Accepted Solution

Administrator

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1.5K Messages

8 years ago

Hello CJS,

 

Welcome to the forum.

Based on your domain - jetbroker.com (domain info)

It is missing its autodiscover record for you to sync to Outlook automatically.

This is the current entry - autodiscover.jetbroker.com. 7200         A          50.73.235.105

It has to change to -          autodiscover.jetbroker.com. 14400 CNAME    autodiscover-rd.w14b.comcast.net.

 

Thank you

Administrator

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1.5K Messages

8 years ago

Post moved for better visibility.