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RossHenning's profile

Visitor

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5 Messages

Thu, Aug 14, 2014 2:00 PM

SPAM Filter again not working

I've noticed over the last week or two that the amount of SPAM that makes it through the Comcast spam filter has once again increased dramatically.  I am receiving at least 20-30 SPAM emails and phishing attempts every 24 hours.  I've double-checked my SPAM filter settings in the Comcast email control panel to make sure they are on.  I saw an old post on this where Comcast technical folks were supposed to look into it.  Could someone please look into it again?

Accepted Solution

Visitor

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5 Messages

8 y ago

Hi Jon,

1. How are you checking your message: email client or webmail?

Outlook, Comcast's Web Outlook client, and on my iPhone

 

2. Do the spam messages go to the spam folder (junk) or to your inbox?

No, they are going to my inbox

 

3. Do you have other email account?

     If yes, are they getting spam messages as well?

Yes, but the other accounts aren't used much, and they are my wife and daughter's accounts so I don't see them.  I couldn't tell you if they have seen an increase or not.

 

I should note too that when I first activated the spam filter that Comcast supplies through the email configuration web page, it seemed to stop the onslaught for several months.  It's only recently that the spam has really taken to a large increase again.  I tried turning the spam filter off and then back on to see if that would reset something, but it did not.  Also of note is the fact that the first time around when I was having trouble with it, I couldn't get the spam filter to stay on through the web portal.  I would click the button to turn it on, but when I'd come back, it would be back off again.  I called Comcast support and they weren't even aware that Comcast had this filter, and kept trying to get me to depend on Outlook to filter the spam.  Eventually I figured out on my own that the problem was I was using my work computer with IE8 to set the filter.  When I went home and tried it on my Mac, it worked fine.  I said all that to point out that Comcast does in fact have a spam filter setting that's supposed to cover all of my inboxes, and its documented well with instructions on how to use it.  I want to avoid going down the rabbit hole that I went down with the Comcast support person on the phone who insisted that spam control was all up to me and my copy of Outlook.  I realize that Outlook has some remedial spam filtering, but it does me no good if I'm not checking my mail in Outlook.  In that scenario, spam will still fill my iPhone's inbox until Outlook is run on my home computer to do the filtering, and that's only IF Outlook catches it.

Accepted Solution

Administrator

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1.5K Messages

8 y ago

Hello RossHenning,

 

Thank you for the information.

Based on your post this appear unique user account issue.

I've engaged our the Comcast Security Team to assist you with this issue.

 

 

Thank you

 

Administrator

 • 

1.5K Messages

8 y ago

Hello RossHenning,

 

Welcome to the forum.

The community would like to help but can you clarify a few items for us?

 

1. How are you checking your message: email client or webmail?

2. Do the spam messages go to the spam folder (junk) or to your inbox?

3. Do you have other email account?

     If yes, are they getting spam messages as well?

 

 

Thank you