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Tue, May 10, 2016 11:00 AM

OWA

 I wasted 1hr talking to Businessclass Tier One support trying to get the Display Name changed for a mailbox that was taken over by a new user.

Why does Comcast allow every setting except the Display Name to be changed and then not train their front line support team about OWA? Every Tier One Support person I talked to, there were 3 including the floor supervisor, had no idea that OWA is a part of the Comcast Hosted Exchange. I suspect they don't know that businessclass email is even on Exchange. I had to almost beg to get the name change request sent up to Tier Two because the rote response was " We don't support Outlook."  Maybe someone can spend some time on training them about Exchange and how to handle a change request? 

 

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