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timothypcook's profile

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9 Messages

Wed, Mar 12, 2014 10:00 AM

Outlook connection to Hosted Exchange & Folders will not update.

We have 4 emails on the hosted exchange service. 

3 systems were setup and functioning properly for months.


Two days ago we started receiving the following error message in Oulook: "the folder has not yet been updated"


The second problem happens when setting up a new install of Outlook and I assume is related: When trying to use Comcasts directions to "Configure Microsoft® Outlook to connect to your email account" it fails the first time around trying to connect with encryption.Then Outlook connects via IMAP (with no calendar access defeating the whole purpose.)


I am posting here asking for help because when I call for support on a product provided by Comcast as soon as they hear the word Outlook they immediately start backtracking and trying to send me to Microsoft for support.


Outlook has always worked and came from the Comcast website.


Can anyone here help me out?




1.5K Messages

7 y ago

Hello mmorris,


Thank you once again for the update and glad to hear that our tech team was able to assist you.

As you have mentioned sometimes our team will have to "rebuild" the account on the server.


Thank you for your patience with this issue.