MS Exchange message forwarding

I see there is a forum moderator, Comcast_Jon. If you are monitoring this forum, would you please advise me as to what happens if I delete the Primary User in order to forward their email?

OR

Please explain how to get Tier 2 to respond? 

Thank you

Kathryn

Hello Kathryn,

Welcome to the forum.

To your query, under no circumstance primary user should be deleted.

If somehow it gets deleted then the whole account access will be compromised requiring extensive rebuild.

So please do not delete the primary account.

Thank you

klrosson,

This is our online information on regards to creating email forwards Create and manage email forwards online.

However for an active exchange email account, you will have to create a "rule" on an email client (Outlook) to forward it.

This is an article from Microsoft to make the necessary rule on the Outlook:

 Automatically forward messages to another e-mail account

Thank you

Comcast_Jon - I'm sorry my question was unclear, please allow me to try again -  I am moving our exchange hosted account from Comcast to another host, because we have never been able to receive adequate customer support.

This is not about creating an Outlook Rule...this is about a customer who is no longer interested in doing business with Comcast.

I followed the Comcast posted directions for forwarding email from one account to another; the question is...what happens if I delete the primary account?

I do not want to continue the business relationship with Comcast - I want the posted directions to work.

Now can I receive a phone call from Tier 2? or do you have another solution?

We had also asked if the entire email from one domain could be forwarded to another..the response was no...really?

Regards

Then how do I forward email from the primary account holder to a new exchange email account?

Regards

Kathryn

Hello Kathryn,

Thank you for the clarification and I am sorry to hear our support didn't met your expectation.

To assist in moving your hosted exchange service I have engaged our regional support for assistance.

Thank you