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TonyBothwell's profile

Visitor

 • 

3 Messages

Mon, Nov 10, 2014 6:00 AM

I am unable to access my SharePoint site even as admin (me)

I've seen others with this same issue, whatever the backend change was the broke things and needed a patch, my account needs as well.

 

Thanks,

Tony

 

comcastproblem.png

Administrator

 • 

1.5K Messages

8 y ago

Hello TonyBothwell,

 

Welcome to the forum.

I've sent an update to your admin account.

Please clear your browser cookies and cache, then try to sign in again.

 

 

Thank you

Visitor

 • 

3 Messages

7 y ago

Thanks for trying that reset.  I tried it shortly after you posted and it didn't work, but I didn't have time to try a bunch of different things.  Anyway, I checked again today and still the same error.  

 

From my Comcast Business main homepage (when logged in) if I click on Internet, then Manage SharePoint, it takes me right to that same access denied error.  There's nothing on there I'm worried about losing, so if you need to wipe the instance and start a new one that's ok.

 

Thanks

-Tony 🙂

Administrator

 • 

1.5K Messages

7 y ago

Tony,

 

Sorry for the late reply.

If you would like us to "reset" the Share Point site, please send me the following information via private message:

1. Your Full Name

2. Your Account Number

3. Contact number with business hours

 

 

Thank you for your patience.