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epi-guy's profile

New Member

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2 Messages

Monday, November 24th, 2014 1:00 PM

Forwards will not delete

I am having problems with the email forwards, cannot delete one, cannot add some others, this has been going on for weeks with at least 4 calls to comcast tech support, I can add and delete sometimes but never the thing I need, Comcast tech support seems incapable of deleting the single entry I need to removed so I can set the forward to a different user. 

 

When I try and delete the forward and save, I get this in a popup with an "OK" button;

"An error has occurred.

Unable to save"
 
I posted the above in October on another thread, here we are in November and I still connot delete forward entries.
The entry that tech support tried to delete is still there, I can't delete others I put in last month for testing.
Using Firefox or Internet explorer, Still get "An error has occurred. Unable to save."
 
Sometimes I can enter a new one, it looks like I could today, we will see.
I can't delete the important one (info) and it is holding up a project that has been shelved since last month.
 

Administrator

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1.5K Messages

10 years ago

Hello epi-guy,

 

Welcome to the forum.

The community would like to help, but can you clarify a few items for us?

1. What is your domain name?

2. Are you using your primary admin account?

 

 

Thank you