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Wednesday, January 21st, 2015 1:00 PM

Exchange Name modification Issue


I encountered an undesired result after modifing the user name of an e-mail account, 

say I want the e-mail sender name displayed as "John Smith", however it turns out showing "Smith, John" on the sender field.


I searched for this forum and found that many users have the same issue...

and they are solved by your technical support team case by case

so I assume this problem is acknowledged by the support team thus I'll brifely discribe how I did it and look forward further assistance;


How I do it: 


Log into   (Tried both Chorme and IE)


Manager Tools > Users 


Edit one of the users 


Edit "Name"


typed John in First Name field, Smith in Last Name field




then I sent a e-mail to myself for testing, and it shows Smith, John as the sender, however I'd like it displayed as John Smith.


Any help with this would be very much appreciated.




1.9K Messages

9 years ago

Hi Albert.  Please send me a private message with the email full email address along with the necessary changes and I will investigate the issue.


Thank You