Skip to content
Albert's profile

New Member

 • 

1 Message

Wednesday, January 21st, 2015 1:00 PM

Exchange Name modification Issue

​Hi, ​

​I encountered an undesired result after modifing the user name of an e-mail account, ​

​say I want the e-mail sender name displayed as "John Smith", however it turns out showing "Smith, John" on the sender field.​

​ ​

​I searched for this forum and found that many users have the same issue...​

​and they are solved by your technical support team case by case​

​so I assume this problem is acknowledged by the support team thus I'll brifely discribe how I did it and look forward further assistance;​

​ ​

​How I do it: ​

​ ​

​Log into ​​http://business.comcast.com/​​   (Tried both Chorme and IE)​

​ ​

​Manager Tools > Users ​

​ ​

​Edit one of the users ​

​ ​

​Edit "Name"​

​ ​

​typed John in First Name field, Smith in Last Name field​

​ ​

​Save​

​ ​

​then I sent a e-mail to myself for testing, and it shows Smith, John as the sender, however I'd like it displayed as John Smith.​

​ ​

​Any help with this would be very much appreciated.​

​ ​

Advocate

 • 

1.9K Messages

8 years ago

Hi Albert.  Please send me a private message with the email full email address along with the necessary changes and I will investigate the issue.

 

Thank You