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frbryan's profile

New Member

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2 Messages

Wed, Feb 22, 2017 12:00 PM

Can't add attachment in webmail

I've tried this on several computers over 2 differnt version of Winwows in both Edge and Chrome and I get the same result. Whenever I click on the little paperclip to add an attachment, there's this weird overlay effect and you can't click the button to add the attachment. Needless to say, this drives me up the wall.

 

 

Looks like this...Capture.PNG

Accepted Solution

Official Employee

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869 Messages

5年前

Hello all, 

 

I reached out to the portal team to see if there are any updates on this. In the mean time I'm able to add attachments when I log in using IE instead of Chrome. 

 

I was also able to add attachments when I use the light version in Chrome. 

Capture.JPG

New Member

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1 Message

5年前

I have had the exact same problem for 3 years and therefore can never send an attachment. No one has answered?

New Member

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2 Messages

5年前

Sadly, no 😞

New Member

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2 Messages

5年前

Any update on this? I had the same problem with both Microsoft Edge and Chrome, so I started using Firefox which worked great for a year or so and then last week, voila, same problem. Comcast first told me it was the browser's fault, now they say it's a software problem. Either way, I would think figuring it out even if it isn't their fault would be good customer service and avoid a lot of frustrated, angry customers inclined to speak ill of the service?

New Member

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2 Messages

5年前

However, your solution of trying the light version of Outlook seems to work so at least there's a temporary work-around. Thank you!