New problem solver

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50 Messages

Friday, March 20th, 2026

My IPV6 prefix delegation seems to have broken again

My Mikrotik router which has been working for ages can't get a prefix now.

I tried a reboot of the modem as well as a hard power cycle, same issue.

Firmware is: CGA4332COM_8.2p8s1_PROD_sey

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Official Employee

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35 Messages

8 days ago

Thanks for reaching out @rob__jr! We appreciate you for confirming what steps you've already taken. We’ll need to take a closer look at the account. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number linked to the business account. To send a Direct Message:
 
• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

New problem solver

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50 Messages

8 days ago

Done!  Thanks for the instructions.

New Contributor

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8 Messages

5 days ago

This is the same issue discussed in the previous thread, which I just ran into again myself a few days ago.

https://forums.businesshelp.comcast.com/conversations/ipv6/prefix-delegation-disabled/690fa973a2c50219bf21c6e6?commentId=69b8616d58321463f4f99350

This was originally caused by a defective series of firmware updates they pushed to many modems last year, and then they decided to roll it back.

Then apparently sometime in the past week, they started to roll these broken updates out again.

As such, once more, IPv6 is now broken for me too.

(edited)

Official Employee

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12 Messages

Hello @derek_k I am sorry to hear tha tyour IPv6 is also not working. I would love to take a look and see what is going on.  Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number linked to the business account. To send a Direct Message:
 
• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it