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New Contributor

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3 Messages

Mon, Jan 3, 2022 7:48 PM

I need to speak with a supervisor

I signed a contract for business internet service in July, 2021. I was told there was construction that needed to be done before installation.  The salesman said it would be about $7K to run the cable down the street. I informed him that construction had already been taken care of when my neighbor had his installed, as the cable had to run past my property to reach his. He then changed his tune to say it would be 3K to run the cable from the pole to my house. I sent him pictures showing a box in front of my house. He then said that the cost to run it from the box to my house would be minimal and that Comcast would cover it. I then received an email saying that construction from the box to my house would be done on 12/16/21. It has not been done. I have spoken with two different construction department customer service reps who have told me that they are waiting on permits. My county office told me today that all permits have been issued, the last one being on September 29. It is now January 3, 2022, and I still don't have any real answer on when/if I am going to have internet service. To top it off, I have called and emailed my salesman, Lydell Garth, several times and he will not return my calls or emails.  I am extremely annoyed with Comcast! 

Official Employee

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17 Messages

5 m ago

Hello @Chey_McFall, thank you for taking the time to reach out to us through Forums. We certainly know how frustrating it can be to just wait for the process to be completed. We would love to help and look into the status. Please send a Direct Message with your full name and address. 

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

New Contributor

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3 Messages

@Comcast_Gabby I attempted to send a private message. I clicked on "Peer to Peer chat", then on "New Message". However, when I started typing in the "to" line, "Xfinity Support" was not an available option.

Just another straw on the camel's back. This organization is the most unprofessional, unreliable, inconsistent organization I have ever dealt with. If we ever get service established, it had better be "the mack daddy", or I will blanket every social media site I have access to, as well as several feedback organizations I belong to and let them know all about this experience! 

I want satisfaction and I want it 3 months ago!

Official Employee

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30 Messages

Sorry about that. Try these instructions. 

 

To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon
  • or https://comca.st/3sQI53X
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list
  • - An "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it"