New Contributor
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3 Messages
Vonage business call issues with cga4131com
We have been using Vonage Business for years, and about 2 months ago changed router to a comcast cga4131com. Been working fine until a couple of days ago where could not transfer calls between numbers. Vonage says there are "Bumps in latency" and the "Voice over IP is not a good signal" and to check with ISP.
They provided me with their list of supported devices (https://businesssupport.vonage.com/articles/answer/Settings-for-ISP-Modem-Router-Gateways) and this device is not on it, but it has been working fine until a couple of days ago.
Wondering if anybody else saw something like this.
Comcast_JamesC
Official Employee
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40 Messages
3 years ago
Greetings, @Geoffrey_A0916! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your router, but you have definitely come to the right place for assistance.
You mentioned the router was working with your Vonage VoIP for two months without any issues, but then it started acting up a couple days ago. Is everything else working fine, except for the phone system? Do you know if anything significant happened two days ago that may have coincided with these changes (loss of service, firmware update, equipment relocation, etc.)?
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Geoffrey_A0916
New Contributor
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3 Messages
3 years ago
No, none of those things happened. Just that transferring calls is no longer possible
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