VOIP through Business Gateway Laggy/Stuttering (Netgear CG3000DCR+Ooma )

I am currently using the comcast business 50/10 internet only plan and tried using a 3rd party VOIP. Just found out that my Netgear CG3000DCR gateway does not allow me to disable "SIP ALG". Is there any way to fix this problem using the current equipment on hand through only changing gateway configurations/settings or am I stuck with having to change equipment?

I have searched forums and found the following work arounds but they don't seem to be a complete fix based on other customer's feedback:

Change gateway to bridge mode: but I think that this will not allow Static IP address I bought from comcast. Can someone confirm this?
Change gateway to SMC: No confirmation in searches showing this works. How do I get the ball rolling for this if I must change equipment?

Appreciate if anyone can help me resolve this issue as I would like to get VOIP working ASAP. Thanks.

Responses

CC_John

Retired Employee

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1.9K Messages

9 years ago

Hi d1nguyen. Please see this link for an accepted solution by another community member. The Business Service center can schedule a service call at your convenience to replace the device.

http://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/DPC3941B-sip-alg/m-p/27542

Please let me know if you need additional assistance with this issue or if assistance is needed with scheduling the service call.

Thank You

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akgrp

New Contributor

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1 Message

9 years ago

So the comcast technician that replaced our smc modem with netgear and knew that we were using vonage business and still replaced the modem with a modem that actually cripples our service..... amazing.

I will be calling them and asking for a replacement.

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