Viewing logs from phone?

That's a great question! It would depend on the tech, the phone, apps, etc but yes; it's possible if they are using a work phone with an app that has that capability. Hope that helps to answer the question! Please let us know if you need anything else 🙂 

spelling correction....  *techs

We understand your concerns and if the tech has the proper tools when coming to your location then that is correct. 🙂 

I am looking for a factual answer.  Not just an "it's possible".   I am quite certain it is possible.

I am asking if comcast directly provides tools to tecgs to do this and if it is a regular practice.