Upgrading cable modem

Question

I have had the same cable modem on my Comcast business account for over 6 years, ARRIS, model CM820A/CT would seem to me I should be due for an upgrade?

What is the current modem and how do I go about getting upgraded to the latest equipment?

CC_Michelle · Answer

Thanks for taking the time to reach out to us through our business forums. I am so very sorry for the delay in our response and I very much appreciate your patience with us at this time. I would love to assist with your modem concerns. I would like to review the account, can you please reach out through private message with your first and last name, full service address and account number or phone number?

Equipment

mikemoreland

Upgrading cable modem

CC_Michelle