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robertoaguas
1st Topic

New Member

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1 Message

Tuesday, February 21st, 2023 11:56 PM

UNBELIEVABLE - Horrible Service

Called Comcast Technical support to provision a new modem to replace the Comcast modem. The agent told me that they dont do that. I could not believe that. Can someone in Comcast technical support contact me. This should not be that difficult. I had to explain to the CSR that this is a normal process when modems are replaced. UNBELIEVABLE

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Updated 

7 months ago

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CC_Kyla

Contributor

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7 Messages

2 years ago

I'm sorry to hear your experience has gone this way and I'd like to help activate your new modem. Can you send a direct message addressed to 'Xfinity Support' with your name and address? It will be linked to this post so we will know what needs to be done.

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user_81a6aa

New Contributor

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1 Message

7 months ago

More than 24 hours without services!!!

Bad, bad service.

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Comcast_MichaelC

Official Employee

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36 Messages

Hello, user_81a6aa! Thanks for reaching out to us on the business forums! I apologize to hear of the issues you have been having with your services. We certainly understand the importance of having a reliable connection! At this time we do see that your modem is online. I also pinged the modem and it did receive all the data sent to it. Can you please let us know if you are still having issues? 

 

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7 months ago

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