New Member
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2 Messages
SMC 8014 vs Motorola SB6141
We've been on Comcast business internet for about 5 years and we currently have a Comcast SMC 8014 modem....our internet speeds are not great and have seemingly decreased a bit over the last couple of years. If I upgrade the modem to a Motorola SB 6141 are we likely to see a noticeable improvement in performance? Or, am I better off just asking Comcast to some onsite and review our setup? Thanks
CC_John
Retired Employee
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1.9K Messages
10 years ago
Welcomei JoJoReyes. If you are having problems with your service, a diagnosis by a Comcast Technician can determine if it is an issue with the SMC gateway or if there are issues on the line. The SMC8014 is a DOCSIS 2 gateway/router and is being replaced with DOCSIS 3 capable devices. While the Motorola SB6141 is a DOCISIS 3 device is capable of higher speeds, changing the device will not change your service level wich determines your overall downstream/upstream speeds.
Also the Motorola SB6141 is a standalone modem and cannot be utilized on accounts that have fixed static IP addresses.
Click this link for a complete list of current devices available for Business Customers.
Thank You
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JoJoReyes
New Member
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2 Messages
10 years ago
Ok. Thanks John
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motrengaw
New Member
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1 Message
10 years ago
Which retail modems will work with Comcast's static ip address scheme? The entries in the list linked above do not have a column showing this capability.
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train_wreck
Gold Problem solver
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610 Messages
10 years ago
No retail modems will take static IPs; for statics you must rent a special modem from Comcast.
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CC_John
Retired Employee
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1.9K Messages
10 years ago
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