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Castle_Rock_Imports

New Member

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1 Message

Friday, April 24th, 2020 12:00 PM

ROUTER LOGIN USERNAME/PASSWORD NOT WORKING (TRIED BOTH DEFAULT PASSWORD OPTIONS)

Hello,

 

I need to login to my router to allow my scan tool to get through the firewall. I can not login to my router though to make that possible. I tried both possible passwords and neither will work. Thank you!

Question

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Updated 

5 years ago

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CC_Michelle

Official Employee

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526 Messages

5 years ago

Thanks so much for taking the time to reach out to us regarding your issues logging into the modem. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to help get that modem password set back to default for you, I am sorry those passwords did not work for you. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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