Please advise how to reset the cusadmin password

Oh no! I can take a look and see if we can get it reset for you or open a ticket to have it taken care of. You can also do a factory reset although just know that that would set everything back to the factory defaults. If you want us to work on things here, please click on my handle (Comcast_[Gina]) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, so we can authenticate the account and help 🙂