Password reset for business modem

our previous network specialist set up all of the modems at our locations. We do not have the passwords to the modems. How can I get in touch with a live agent to assist with this. I have called several times and I never get the option to talk with anyone. All the want to do is reboot the modem and take down our service.

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Comcast_Kassie

Official Employee

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28 Messages

19 hours ago

Terri_63 Good morning! Thank you for reaching out to our Comcast Business Forums Team. I'd be happy to assist you in getting up and running properly. When you get a moment, please send us a Direct Message with your name, the business name, and the service address we will be working with today?

Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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Terri_63

Password reset for business modem

Comcast_Kassie