packet capture

Good morning @ahousten and welcome to the Comcast Business Forums page where we have an awesome community of experts and specialists on stand-by to help with questions and concerns over social media!  In order to research this further, we will just need to pull up the account. To get started, would you mind sending us a private message with your name, address, and account number or a phone number linked to the account by clicking the "message" icon in the upper right page of any forum page. Once you click on that, input our shared handle Comcast Business to send us a private message. We look forward to working with you!