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BoogieLXX's profile

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Friday, September 22nd, 2023 1:58 PM

New Equipment Activation

Good Morning, 

Service went out yesterday morning, (ingress issue), in the meantime as I had an older approved modem (Motorola SB6121) that's no longer on the approved list, I figured I'd get a new one that was on the current list to take that out of the equation(Motorola SB8200), After phoning business support to have the modem activated, service was still down.  Luckily tech was already on the way.  Found person I spoke to didn't record the new modem info and/or activate the modem. (Old modem MAC address only registered modem) Were a few other problems that have been rectified, however, the SB8200 is having issues recognizing docsis 3.1. (known issue, spoke with Arris, and Comcast irrelevant) As I don't have the time to continue to deal with this, I've purchased a Netgear CM1200 (on the approved list) and will need it activated when I pick it up later this a.m. My question is, am I able to use the Xfinity "gateway" for activation(online) or is there a faster way to get the modem in Comcasts system versus calling support?  The tech texted the info and seemed to have it registered and working in about 10 minutes... Thank you in advance.

Official Employee


10 Messages

2 months ago

@BoogieLXX Good morning! Thank you for reaching out today regarding your recent experience in getting your equipment activated. I can see how this was quite the experience in getting your equipment up and running. We are always looking for ways to improve our customers experience in doing business with Xfinity. We haven't quite added this functions to the Business Mobile App yet. I will be sure to pass this along, as this could smooth out equipment swaps and activations in the future for customers wanting to be able to manage it on their side. Please feel free to let us know if you have any follow-up questions we can can answer for you!