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Monday, February 13th, 2023 8:32 PM

Need to reset my Comcast Business Gateway username and password


I am trying to set up a guest wifi network from my Business Gateway and forgot my gateway username and password.  Is there any way to reset them to the default cusadmin and highspeed?

Trusted Forum Contributor


51 Messages

1 year ago

@user_fbf90f. We can most likely do that for you and need to check. Please direct message your name, address, and phone number on the account. 


  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list
  • - An "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it"