Need Security Edge completely disabled ASAP

I called Comcast Business and put in a request about 24 hours to have Security Edge completely disabled, including Malware and Phishing, as one of our web sites -- which is used for managing mobile devices -- has been marked as Phishing by Edge. Not to mention, we have our own firewalls and use Webroot DNS protection on all of our machines, so it's a feature we just do not need on. Had I known this was enabled during an upgrade of our service a few months ago, I would have said something then, but this just recently became an issue. Of course, like others have said, I cannot disable Malware and Phishing protection myself nor can I mark the site as safe in Malware and Phishing. It's created a HUGE problem with managing our mobile devices when they are here in our building! Someone at Comcast, please do something!