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Tuesday, July 27th, 2021 7:34 PM

modem/gateway reset credentials

​I need a password reset for our gateway.  Our old IT person changed it and we need to regain access.  Help!​

Official Employee


39 Messages

2 years ago

Hi @user_88d0c2 , thanks for reaching out. I am sorry to hear your previous IT professional left you in this predicament. I can’t imagine the frustration you must be feeling right now. I do have an easy step-by-step guide to help you change the username and password. 

You can manage your network and security settings using the Business Wireless Gateway’s Admin Tool. To ensure better security for your Business Wireless Gateway and network, we strongly recommend changing the default password to a password of your own.

1. Open a web browser from a connected wired or WiFi device. Go to to access the login page.


2. Enter cusadmin for Username. Enter highspeed or CantTouchThis for Password. Then select Login.

Note: The user name "cusadmin" cannot be changed.


3. In the upper right corner, select Change Password for increased security.


4. Enter highspeed or CantTouchThis in the Current Password field.

5. Create a new password of your choice.
Note: The password must be at least eight characters and may include letters or numbers or a combination of both (no symbols). For better security, try using at least one number and a mix of upper and lower case letters.

6. Re-enter your new password.

7. Select Save to save your settings.


Please let us know if you need any additional assistance. Our team is available 24/7 to help.