modem password not working

Hello,

I am attempting to gain access to our comcast business gateway (modem) to verify some DHCP settings.

To the best of our knowledge, the default username of cusadmin and password of highspeed was never changed but when attmepting to log in I get "login attempt failed"

Is there a way to reset the password without having to reset gateway to factory default?

if not,

what is the process to reset to factory default?

Any information is greatly appreciated.

Thanks

Blu

Responses

Accepted Solution

CC_Jacob

Official Employee

•

869 Messages

10 years ago

Hello blu

Welcome to the forum.

The password on the gateway has been reset back to default and no other settings have been changed.

Please try to login again.

If you ever need to factory reset modem there is a small reset button on the back of the modem, push the reset button down for about 10 seconds. Below is a picture of what it looks like. As you may know factory reseting will erase any configuration setting you made in the modem.

Thank You

0

Accepted Solution

CC_Jacob

Official Employee

•

869 Messages

10 years ago

Sorry to hear that it didnt work the first time, I just responded to your PM, let me know if it works for you now.

0

blu

New Member

•

2 Messages

10 years ago

thank you for the modem reset info.

however, the password reset did not work, I sent you a PM

Thanks

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CC_Jacob

Official Employee

•

869 Messages

10 years ago

Thank you for the quick response, I'm glad to hear that it is working now.

Please feel free to contine to share with the community.

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