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2 Messages

Tuesday, June 2nd, 2015 12:00 PM

Modem Firmware issue - causing no connectivity please help

Our modem is dropping connection, the logs are below. Can someone please help? MAybe we need to swap this modem out? We've had this issue since we moved to this location.

 

We rebooted the modem which caused the power failure notice today, but last time we did not and both times we were down for 5-10 minutes.

 

[Docsis][690]: SW upgrade Failed after download - SW File corruption
2015/6/2
14:31:01 Error

[Dhcpc][2491]: erouter0 got new IP X.X.X.X
2015/6/2
14:30:55 Notice

[Docsis][690]: SW Download INIT - Via Config file
2015/6/2
14:30:39 Notice

[Docsis][690]: No Ranging Response received - T3 time-out
2015/6/2
14:29:56 Critical

[Docsis][690]: Disruption during SW download - Power Failure
2015/6/2
14:29:54 Error

[Docsis][690]: No Ranging Response received - T3 time-out
2015/6/2
14:25:36 Critical

 

[Docsis][689]: SW upgrade Failed after download - SW File corruption
2015/5/26
08:23:00 Error

[Dhcpc][2545]: erouter0 got new IP X.X.X.X
2015/5/26
08:22:52 Notice

[Docsis][689]: SW Download INIT - Via Config file
2015/5/26
08:22:36 Notice

[Docsis][689]: No Ranging Response received - T3 time-out
2015/5/26
08:21:52 Critical

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610 Messages

9 years ago

Can you post a screen shot of the signal levels web page, for the upstream and downstream? As well, what model of modem do you have?