Modem default password not working on new install

I just had my cable modem replaced today, and the default user/password combination is not working on 10.1.10.1.

Responses

CC_John

Retired Employee

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1.9K Messages

9 years ago

Hi AonsoConsult. The gateway username/password has been set to the defaults.

Thank You

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CC_John

Retired Employee

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1.9K Messages

9 years ago

Hi AonsoConsult. I checked the password and verified access. Please clear the cookies/cache on the PC and attempt to connect via LAN IP 10.1.10.1. Also please connect the PC directly to the Netgear.

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AonsoConsult

Visitor

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3 Messages

9 years ago

Thanks, but I'm still getting "Status: Incorrect login." I have a Netgear CG3000DCR. Tried user/pass: cusadmin/highspeed

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I tried everything short of a factory default reset, including disconnecting everything but a local computer connected to the modem directly. Nothing helped. I finally did a factory reset, and that did the trick. Although I lost my static IP in the process…

My thinking is that the settings transfer earlier this week from the SMC to the Netgear might have introduced a difficult-to-diagnose problem that a factory reset cleared right up.

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