modem default login fails

Hello @user_393778! Thanks so much for taking a moment out of your night to leave a post on our Business community forum! I'm sorry to hear you're having issues with your modem, but you have definitely come to the right place for assistance! Can I have you try a couple of troublehsooting options? Make sure you're bypassing any routers, hubs, or switches! Make sure you power cycle all you're equipment and make sure to connect a PC directly to the CM after resetting everything! If all that doesn't work then you can factory reset you're BWG but that would impact your network configuration if you have one set up and It would clear all your settings! Let me know if any of that helps!