L2PT/IPSEC

Question

Hello. We are having issues making inbound VPN connections using L2PT/IPSEC through our Comcast Bussiness Device. When we make them directdly on our internal network everything is OK which suggests that the Comcast Device is somehow blocking L2PT communications.

CC_Michelle · Answer

Thanks so much for taking the time to reach out to us regarding your connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to dig further into the VPN connection issues. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

JamesPDX · Answer

Thanks. I sent you a message with the details.

CC_Michelle · Answer

Thanks, James for taking the time to reach out with this information. I know how frustrating connection issues can be so I can only imagine how frustrating this has been for you. Are you able to send me over a trace rt of what you are seeing on your end of things?

JamesPDX

L2PT/IPSEC

CC_Michelle

JamesPDX

CC_Michelle