Internet speed Questions
We are signed up for 1 Gig service. We are using Comcast's Equipment. When I go online and check the internet speed from our login portal it shows 928 mb Down and 42 mb Up. Exactly what I would expect.
I take a Brand New laptop just purchased and plug it into the back of the Cable Modem with a CAT 6 cable using Xfinity's app and I get 620 mb Down and 40 mb Up. How do you lose 300 mb? Then when you run it through the network and switches I end up even lower. Old Equipment and I understand that.
I have had technicians come out and they hook up their testing units to the ports on the back of the modem and they show the 900 mb but that is not a real world computer. Why am I paying for something that I am not able to achieve?
Is there a answer for this? I know that if I call about it they will show me that the modem is working correctly and giving me the speeds we are paying for.