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user_f8e33c
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Thursday, July 3rd, 2025 7:08 PM

I change the password for my Comcast Business Router Gateway, but now i don't know what that password

Hello!

I change the password for my Comcast Business Router Gateway, but now i don't know what that user and password is.

I have tried all of mine, as well as the default user and password, and none of them work.

Is there any way to get this reset without losing what setting I have on currently router?  It has port forwarding!

Thank you,

[Edit: Personal Information] 

Question

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Updated 

4 days ago

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Comcast_MartinA

Official Employee

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47 Messages

4 days ago

user_f8e33c Thanks for reaching out! We may be able to help get that reset, or point you in the right direction without a factory reset. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list 
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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