How to see if my service was canceled properly?

I requested to cancel service and received the email confirmation from signing the 'Comcast Business Voluntary Disconnect Request' form on Feb 14th. The equipment was returned to UPS and, according to tracking, it has already been received on February 25th. I was supposed to have paid a fee for canceling the contract earlier, but I do not see that charge anywhere yet. I want to make sure it is completely canceled before I am charged again for service I am not using for March. Can support check and see if my account has been properly canceled? Thank you!

Responses

Comcast_Demitrius

Official Employee

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21 Messages

13 days ago

Hey @user_76081a, Thank you for visiting our official Comcast Business Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent cancellation. We would be more than happy to review the status of the account, but any billing information or account changes would need to go through our Comcast Business support team at 1(800)391-3000.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Comcast Business” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. We hope to hear from you soon.

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