New Contributor
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4 Messages
Help - no wifi with netgear cg3000d/mynet750 and static IP
Please help with my situation. I just moved my business service to a new address. I had a cisco gateway th as t was both modem/router before. The tech installed a netgear cg3000d. With my wd 750 router, I cannot access the router settings at 198.162.1.1 and get no wifi at all.
Since I have 1 static IP, I tried putting the netgear in bridge mode by disabling the DHCP and firewall and power-cycling the router. But still nothing. And now I cannot get to 10.1.10.1 to the netgear settings even after hard resetting it to factory defaults.
ComcastJon or others, please help.
Since I have 1 static IP, I tried putting the netgear in bridge mode by disabling the DHCP and firewall and power-cycling the router. But still nothing. And now I cannot get to 10.1.10.1 to the netgear settings even after hard resetting it to factory defaults.
ComcastJon or others, please help.
tmittelstaedt
Problem solver
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326 Messages
10 years ago
I would suggest calling into the 800 number - I'd bet that they have the wrong device selected on your account and when you reboot it it's trying to setup as an SMC or something...
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CC_John
Retired Employee
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1.9K Messages
10 years ago
Hi lsmiles. The Comcast Netgear device does not have WiFi capability, Currently the Cisco 3939B is the only device provided by Comcast with WiFi capability. A service call will be necessary to replace the Netgear with a Cisco WiFi enabled device.
The router functionality of your current device was disabled which also disabled access via 10.1.10.1. Router functionality has been enabled. The Business Service Center@ 1-800-391-3000 can scheduled a service at to replace the Netgear device at your convenience. Please let us know if further assistance is needed.
Thank You
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