Forgot Password on Admin Tool Login

Question

For some reason, one device cannot login to the router's wifi even though we are entering the same password as every other device. I am trying to login to my router to see about changing it and then changing the wifi password back, but I cannot even login to the device. cusadmin and highspeed do not work. Can anyone help with a password reset?

CC_Gina · Answer

Hi ozdemir and welcome to the forums! I can assist with a password reset; if you click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, I'd be glad to get that taken care of for you.

Glenrock · Answer

We need help with Admin Tool Login reset please.

CC_Gina · Answer

Hey Glenrock! I'd be glad to help get the login reset for you. Please send over a private message with your account information so we can get that taken care of 🙂

user_adb2fe · Answer

for some reason, the password in my admin tool is not working, can someone help me to reset the password? I don't see any link to do it by myself

Equipment

ozdemir

Forgot Password on Admin Tool Login

CC_Gina

Glenrock

CC_Gina

user_adb2fe