New Contributor
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2 Messages
Ethernet Printers losing connection constantly
I recently switched from verizon to comcast and now im having an issue with the ethernet printers i was using. They constantly lose connection and the only way i can seem to fix the problem is by shutting off the printer and turning it back on. Someone please help. They stop working even when nothing is being sent to print but especially when something is sent to print to them. I have replaced the ethernet cable and even tried a different printer same result. It is definitely not the printer
CC_Michelle
Official Employee
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526 Messages
4 years ago
Thanks so much for taking the time to reach out to us regarding your connection concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am so sorry to hear that you are having an issue with the printers connecting to the internet. I am reliant on my printer for business purposes and know how frustrating any issues impacting its use can be not to mention impacting my business needs. I would love to get to the bottom of this with you. Can you please reach out through private message with your first and last name, business service address and account number or phone number?
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JoePizza
New Contributor
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2 Messages
4 years ago
How do you send a pm
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