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New Member


1 Message

Monday, March 4th, 2024 2:45 PM


Where do I take the old modems ??

Official Employee


12 Messages

5 months ago

Hello u/user_bb88a6, thank you for taking the time to reach out on social media. You've reached the right department, and I'm happy to help. 


Xfinity equipment can be returned to any UPS Store or Xfinity Store. Customers can also visit our Digital Return Center at and follow the on-screen instructions for the device you'd like to return to us. You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. Here is a link with more information on our equipment return options